Settings and activity

237 results found

1. Missed Calls/Abandoned Calls KPI in Analytics Portal though the call has been answered by other call queue memebers.

   8 votes

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   Needs More Information  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  May 20, 2026

2. Real-time Email/SMS Notifications for Call Queue Booster Callback Requests

   24 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  May 8, 2026

3. Admins do not have access to users' AI notes or transcripts.

   6 votes

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   New  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  May 8, 2026

4. Support for SSO across multiple Entra ID tenants.

   140 votes

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   Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  May 5, 2026

5. Use same text to speech technology for custom voicemail greetings etc.

   24 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  Apr 27, 2026

6. Automatically block calls if marked as spam

   20 votes

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   3 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  Apr 6, 2026

7. Show Shared SMS previews on lock screen notifications

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   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Bianca shared this idea  ·  Apr 3, 2026

8. Remove voicemail options after voicemail limit to avoid reset

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Bianca shared this idea  ·  Apr 1, 2026

9. Expand Composability - Remove Fax icon across RC apps (Phone desktop app, RCApp, Mobile)

   13 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  Mar 20, 2026

10. RC for Salesforce - Picklist

    5 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Mar 13, 2026

11. received a notification if one of your VIP number is calling

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Mar 13, 2026

12. When all Call Queue members are on DND status, calls should go straight to Voicemail

    5 votes

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    New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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13. Import and Sync Contacts from an External Directory to the Admin Portal

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Bianca shared this idea  ·  Mar 9, 2026

14. Customize data retention

    70 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Feb 16, 2026

15. Renaming an existing Group SMS

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Feb 11, 2026

16. Emergency Calling Notification

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Feb 10, 2026

17. Number of calls forwarded KPI in Analytics

    6 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Feb 9, 2026

18. Show Dialed Number instead of Caller ID on VM Notification.

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Jan 8, 2026

19. Caller ID for Call Queue Pick up members

    4 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Jan 8, 2026

20. Ability to group and sort HUD contacts

    22 votes

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    4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Jan 2, 2026