Settings and activity

52 results found

1. allow call queue managers to view all user performance reports

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Dennis Valiente supported this idea  ·  Sep 9, 2025

2. Ability to forward calls to own extension

   1 vote

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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   Dennis Valiente shared this idea  ·  Sep 7, 2025

3. Do not change agent status to Available once the call is over, when agent was initially unavailable.

   26 votes

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Dennis Valiente supported this idea  ·  Sep 2, 2025

4. Feature Request: Queue Identification for Agents via Marquee Display for RingCX

   8 votes

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Dennis Valiente supported this idea  ·  Sep 2, 2025

5. Route to External Numbers when members are available, but no members answer or all members are busy or unavailable

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   2 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Dennis Valiente commented  ·  Aug 21, 2025  ·  Edit…  ·  Delete…

   Please enable this feature. This is very helpful to the queue.

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   Dennis Valiente supported this idea  ·  Aug 21, 2025

6. Simplify login for SSO/enterprise users

   18 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Dennis Valiente supported this idea  ·  Aug 21, 2025

7. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

   66 votes

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   Future Consideration  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Dennis Valiente supported this idea  ·  Jul 21, 2025

8. Feature that links DID and CX data in one report

   2 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Dennis Valiente shared this idea  ·  Jul 18, 2025

9. Assigning the email interaction to a group instead of manually selecting agents.

   1 vote

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Dennis Valiente shared this idea  ·  Jul 18, 2025

10. RingCX IVR press path report

    16 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Dennis Valiente supported this idea  ·  Jul 17, 2025

11. Option to Select Designated Caller ID for Outbound Calls in RingCx SPOG

    7 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Dennis Valiente shared this idea  ·  Jul 16, 2025

12. Lead Manager Automation

    2 votes

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    Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Dennis Valiente supported this idea  ·  Jul 7, 2025

13. Update Ringcentral user status to Busy/DoNotDisturb if Outlook status is Busy/DoNotDisturb

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Dennis Valiente supported this idea  ·  Jun 17, 2025

14. Sync presence status of RingCentral back to the Outlook / Exchange / O365

    53 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Dennis Valiente supported this idea  ·  Jun 17, 2025

15. Sync RC status with Microsoft Office (Teams/Outlook)

    123 votes

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    3 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminPratyusha Mudrakarta (Senior Product Manager, Productivity, RingCentral) responded

    GA in 2H 2023. 

    
    

    User guide: https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-a-user-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US

    
    

    Admin guide: https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-an-admin-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US

    Dennis Valiente supported this idea  ·  Jun 17, 2025

16. Enable SMS Service for Australia Numbers

    41 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Dennis Valiente supported this idea  ·  May 28, 2025

17. bring call queue management into the app

    19 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Dennis Valiente supported this idea  ·  May 19, 2025

18. Rejected calls should not return on the same member on call queue

    26 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Dennis Valiente supported this idea  ·  May 15, 2025

19. Activate RC mobile app to answer a forwarded call from another RC extension

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Dennis Valiente supported this idea  ·  May 12, 2025

20. Allow Blocking Outbound Calls by Number

    164 votes

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    Under Review  ·  30 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Dennis Valiente commented  ·  May 8, 2025  ·  Edit…  ·  Delete…

    Ability to block Outbound calls for a single number in RingEX and RingCX

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    Dennis Valiente supported this idea  ·  May 8, 2025