Settings and activity

98 results found

1. Ability to view real-time call queue status without requiring the Live Reports add-on.

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Veronica Mateo shared this idea  ·  Jun 18, 2026

2. Ability for managers to select which user scorecard is for

   26 votes

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   Future Consideration  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Veronica Mateo supported this idea  ·  May 26, 2026

3. Negative Sentiment Notification

   20 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Veronica Mateo supported this idea  ·  May 26, 2026

4. Enhanced Text Formatting in Comment Fields

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   21 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Veronica Mateo supported this idea  ·  May 26, 2026

5. Scorecard Prompt Comment

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   24 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Veronica Mateo supported this idea  ·  May 26, 2026

6. RingSense Audit Trail

   28 votes

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Veronica Mateo supported this idea  ·  May 26, 2026

7. RingSense Integration for Salesforce -Fetched Summary, Transcripts and Notes to be posted in Notes Section of Salesforce

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   16 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Veronica Mateo supported this idea  ·  May 26, 2026

8. Longer Time Frame to Access Call Logs

   8 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Veronica Mateo supported this idea  ·  Mar 17, 2026

9. Business SMS Booster (Shared SMS Inbox) Functionality on RingCentral Mobile App

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   33 votes

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   New  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Veronica Mateo supported this idea  ·  Mar 9, 2026

10. Admin Portal User Activation without Email Dependency

    18 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Veronica Mateo supported this idea  ·  Jan 26, 2026

11. Bring up Contacts when transferring a call on desktop app (like in mobile app)

    8 votes

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    New  ·  1 comment  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Veronica Mateo supported this idea  ·  Nov 19, 2025

12. Disable Call recording announcement

    71 votes

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    New  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Veronica Mateo supported this idea  ·  Nov 19, 2025

13. Enable Group SMS/MMS Support for Phone Numbers Using Sinch

    29 votes

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    New  ·  4 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Veronica Mateo supported this idea  ·  Nov 7, 2025

14. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

    163 votes

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    Under Review  ·  23 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Veronica Mateo supported this idea  ·  Oct 14, 2025

15. remove do not disturb

    32 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Veronica Mateo supported this idea  ·  Sep 16, 2025

16. Outbound Calls Tagged as Robocall | RingCentral

    130 votes

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    Under Review  ·  17 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Veronica Mateo supported this idea  ·  Aug 25, 2025

17. caller ID

    8 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Veronica Mateo supported this idea  ·  Aug 21, 2025

18. Caller ID to External Number

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Veronica Mateo supported this idea  ·  Aug 21, 2025

19. Configure Caller ID of Forwarded Calls

    9 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Veronica Mateo supported this idea  ·  Aug 21, 2025

20. Set multiple numbers in external call forwarding

    19 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Veronica Mateo supported this idea  ·  Aug 21, 2025