← RingCentral Ideas

Settings and activity

19 results found

  1. Engage Voice - Interactions Details Report - add ability to filter by UII

    3 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    John commented  · 

    Need to be able to look up a call by single UII number, having to first search for the last 16 as a UID seems odd. We know what specific one we want, let us search for it. The need to find specific calls is universal.

    John supported this idea  · 

  2. Icons that indicate if on a call or are in a video meeting

    9 votes
    Future Consideration  ·  0 comments  ·  Events & Video » Other  ·  Admin →
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    John shared this idea  · 

  3. Add multiple block numbers in user settings and download blocked numbers

    12 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  4. Have Customer Service Record (CSR) available on the Service Web

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  5. Dropped Call Reason

    5 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  6. Enable and Disable Virtual Background with a simple switch or keyboard shortcut

    35 votes
    Future Consideration  ·  0 comments  ·  Events & Video » Other  ·  Admin →
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  7. Automatically delete the email address after deleting the extension for promotional items or marketing

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  8. Allowing customers to log in using their email address to a different account even if it is already associated to another account.

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  9. Audio Only Conference Bridge Creation from UC App

    8 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  10. Video Preview

    30 votes
    Future Consideration  ·  2 comments  ·  Events & Video » Other  ·  Admin →
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  11. Messaging: Convert User to Guest

    10 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    John commented  · 

    Currently we cannot convert a current employee into a guest. Not all business relationships end poorly, so we need some form of an exit strategy as employee movement happens. Currently the only option is to use a different email address or let the former employee continue using the domain email which also gives them access to pretty much everything in the account. So give folks a graceful way to exit a company but maintain the realtionship without forcing the former employee/business partner to sign up again with a entirely different email address.

  12. Shared SMS were multiple users can receive and send SMS on specific number

    738 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  13. Add RCV Outlook plugin that works from Outlook Mail tab

    21 votes
    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  14. Allow the RC app to provide troubleshooting steps

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  15. Customizable UMI per folder

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  16. Reporting for Contact Center Numbers in RCO

    20 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  17. We need to be able to reply to tasks!

    10 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Admin →
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  18. Hope to have a separate window to work separately

    5 votes
    Planned  ·  0 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Admin →
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  19. Virtual backgrounds

    165 votes
    Implemented  ·  8 comments  ·  Events & Video » Other  ·  Admin →
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