Settings and activity

234 results found

1. User greeting in RingCX Agent.

   33 votes

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   Future Consideration  ·  10 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jan 21, 2025

2. Call Queue Manager Access to Call Logs Exclusive to Call Queue Members

   16 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jan 21, 2025

3. Ability to Include/Exclude CCRNs in Caller ID Restriction Settings on Service Web

   23 votes

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   New  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jan 21, 2025

4. Call Monitoring should show agents on the HUD without adding to Presence

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Jan 17, 2025

5. Feature Request: Enable Call Recording on External Transfers to RingCX

   5 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jan 17, 2025

6. Customer wants 2 user ext to receive fax from main fax line

   17 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jan 16, 2025

7. MSI installer with Auto-Install Print to Fax

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jan 16, 2025

8. Transcripts for Meetings >2 hours

   17 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jan 13, 2025

9. RC for Salesforce - Call Tasks

   3 votes

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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   An error occurred while saving the comment
   Janice commented  ·  Jan 9, 2025  ·  Edit…  ·  Delete…

   Howard Ankin Law company would like to know if is possible to save the Call Duration and Call date and time on the task record for the call log.

   Save Submitting...

10. Ability to whitelist a single or multiple numbers in a blocked country.

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jan 9, 2025

11. Show the entire message and not strip away an email thread and only leave the newest message

    3 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Jan 7, 2025

12. AI generated call notes/summary be sent to the ZOHO contact record that was called

    10 votes

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    New  ·  2 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Dec 30, 2024

13. Allow to still receive fax to user extension even if missed call settings is set to forward to an extension.

    13 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Dec 24, 2024

14. Option to Bulk Download Recording

    25 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Dec 23, 2024

15. Feature Request: Default Site Setup Templates

    8 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Dec 19, 2024

16. Would like to have an option to just end the call if no one answers

    13 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Dec 17, 2024

17. Use Virtual number/Substitute Caller ID number for call forwarding

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Dec 17, 2024

18. RingCX - Survey report

    30 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Dec 11, 2024

19. Adding Guam phone number

    7 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Dec 4, 2024

20. reporting to show who is the manager of all call queues

    5 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Dec 4, 2024