← RingCentral Ideas

Settings and activity

30 results found

  1. Compile Webinar Attendee Reports

    1 vote
    Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Admin →
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    Athena Go Live Call No Answer shared this idea  · 

  2. RingGroups to apps

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Athena Go Live Call No Answer shared this idea  · 

  3. Allow more granular control over a call queue

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Athena Go Live Call No Answer shared this idea  · 

  4. Allow site manager to trigger afterhours rule for site without granting admin permissions

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Athena Go Live Call No Answer shared this idea  · 

  5. Allow for extending the call log data retention to 6 months

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Athena Go Live Call No Answer shared this idea  · 

  6. Automatic RingCentral Video Transcription and Recording

    11 votes
    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Athena Go Live Call No Answer shared this idea  · 

  7. Queue voicemails display in chronological order (oldest first) by default setting

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Athena Go Live Call No Answer shared this idea  · 

  8. Limited Controls for Site Manager

    2 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Athena Go Live Call No Answer commented  · 

    Hi, I am aware of custom roles, however, it doesn't seem possible to create a custom role for only one site. It would be nice to give local IT support admin permissions for only 1 site and not company-wide admin permissions. I can somewhat implement this with call queue managers and user groups. I lack the ability to give control of the site rules or IVRs to a site admin.An example of the benefit of this would be during inclement weather.It would be nice if a site admin could override the sites rules and send calls to an inclement weather menu during such an event, instead of calling into HQ to have this done.

    Athena Go Live Call No Answer shared this idea  · 

  9. Cheaper license for phone use only

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Athena Go Live Call No Answer shared this idea  · 

  10. Better default IVR voice

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Athena Go Live Call No Answer shared this idea  · 

  11. Move Limited extension templates to the same section as limited extensions or move limited extensions to the users section

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Athena Go Live Call No Answer shared this idea  · 

  12. Allow hiding extensions for different sites

    3 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Athena Go Live Call No Answer shared this idea  · 

  13. Activate Limited Extensions

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Athena Go Live Call No Answer shared this idea  · 

  14. Allow me to pull a list of all extensions for a site, including users, limited extensions, paging groups, call queues, IVRs, etc

    10 votes
    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Athena Go Live Call No Answer shared this idea  · 

  15. Hot Phone / Automatically Dial When Handset is picked up

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Athena Go Live Call No Answer shared this idea  · 

  16. Allow me to pull a list of devices with MAC/SN to corresponding extension

    10 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Athena Go Live Call No Answer commented  · 

    Agreed!It is a major pain that this isn't a feature.RingCentral expects me to hand type hundreds of MAC addresses.I would also add that it should be included in a pull of all extensions an not divided between limited extensions and user extensions.

    Athena Go Live Call No Answer shared this idea  · 

  17. Allow download of all extensions

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Athena Go Live Call No Answer shared this idea  · 

  18. Create feature that shows similar data using Analytics report and Call logs excel file

    16 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Athena Go Live Call No Answer commented  · 

    Combine Quality of Service reports with performance analytics and call recordingsmake it all viewable from one location

  19. Multi-Language dial-by-name in the IVR Menu

    5 votes
    Future Consideration  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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    An error occurred while saving the comment
    Athena Go Live Call No Answer commented  · 

    Stay on the line to be connected to another extension (without repeating the menu 3 times)press 1 for spanish or stay on the lineor stay on the line for a rep if they dont select another menu option

    An error occurred while saving the comment
    Athena Go Live Call No Answer commented  · 

    1 for English 2 for Spanish, etc

  20. Group Owned Inbound Fax Only Phone Numbers

    20 votes
    Future Consideration  ·  5 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    An error occurred while saving the comment
    Athena Go Live Call No Answer commented  · 

    Allow for a shared eFax line that can both send and receive, similar to a call queue.This is currently either cumbersome or impossible with both HIPPA and SSO turned on.

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