← RingCentral Ideas

Settings and activity

30 results found

  1. Restrict access to Admin Portal by geographic location of IP address

    27 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  2. Multiple RingCentral Profiles, Simultaneously Logged In

    389 votes
    23 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    We want to hear from you! With this feature available about a month now, our Product Managers would love to hear your feedback. Please leave comments on if you are enjoying the feature and if not how we can improve! Thank you! Happy Holidays! Update 11/1/23:Very happy to say this is live! Please ensure you are on the latest version of the RingCentral app (23.4.1). To learn more about this feature and how to set it up, visit this KB Article: Switching between RingCentral accounts. Thank you to all who joined the early Beta testing program, and for everyone who has voted on this idea. Update 7/25/23:We invite you to join our early Beta testing program to share your feedback on this feature before it is generally available to all customers to help make sure the experience is the best it can possibly be! If interested please email ideas@ringcentral.com indicating…

  3. Send Group Voicemails to a RingCentral Team

    83 votes
    Future Consideration  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  4. Sync RingCentral Desktop Application With RingCX

    162 votes
    Under Review  ·  9 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  5. Call Queue Voicemails

    26 votes
    Implemented  ·  7 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Athena Go Live Call No Answer commented  · 

    Put call queue voicemails in the desktop/mobile app so there isn't the awkwardness of using the website and the app at the same time.For bonus points, implement it in a chat team so voicemails can be discussed and assigned as tasks for different members of the queue.

  6. Add External Number to Presence or show up Speed dial numbers to phone screen (Phones from RingCentral)

    60 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Other  ·  Admin →
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  7. DTMF tones via speed dials

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  8. Recurring Meetings: For it to have an option to select days of the week

    2 votes
    Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Admin →
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  9. Shared SMS were multiple users can receive and send SMS on specific number

    724 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  10. 911 Alert Routing

    72 votes
    3 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Needs More Information  ·  AdminSeongho (Senior Product Manager, RingCentral) responded

    I understand that the original request specifies 911 notification routing based on the called number. However, if we implemented site-based 911 notification routing, would that still meet the requirements, as Craig mentioned in his comment below? I would appreciate your feedback.

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