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  1. 1 vote

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    Cory Barnes shared this idea  · 
  2. 1 vote

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    Cory Barnes shared this idea  · 
  3. 1 vote

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  4. 1 vote

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  5. 4 votes

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  6. 4 votes

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  7. 1 vote

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  8. 2 votes

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    Cory Barnes commented  · 

    Hi, I am aware of custom roles, however, it doesn't seem possible to create a custom role for only one site. It would be nice to give local IT support admin permissions for only 1 site and not company-wide admin permissions. I can somewhat implement this with call queue managers and user groups. I lack the ability to give control of the site rules or IVRs to a site admin.An example of the benefit of this would be during inclement weather.It would be nice if a site admin could override the sites rules and send calls to an inclement weather menu during such an event, instead of calling into HQ to have this done.

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  9. 2 votes

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  10. 2 votes

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  11. 3 votes

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  12. 2 votes

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  13. 4 votes

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  14. 9 votes

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  15. 5 votes

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  16. 7 votes

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  17. 9 votes

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    Cory Barnes commented  · 

    Agreed!It is a major pain that this isn't a feature.RingCentral expects me to hand type hundreds of MAC addresses.I would also add that it should be included in a pull of all extensions an not divided between limited extensions and user extensions.

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  18. 16 votes

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    Cory Barnes commented  · 

    Combine Quality of Service reports with performance analytics and call recordingsmake it all viewable from one location

  19. 5 votes

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    Cory Barnes commented  · 

    Stay on the line to be connected to another extension (without repeating the menu 3 times)press 1 for spanish or stay on the lineor stay on the line for a rep if they dont select another menu option

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    Cory Barnes commented  · 

    1 for English 2 for Spanish, etc

  20. 12 votes

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    Cory Barnes commented  · 

    Allow for a shared eFax line that can both send and receive, similar to a call queue.This is currently either cumbersome or impossible with both HIPPA and SSO turned on.

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