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  1. 1 vote

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    Cory Barnes shared this idea  · 
  2. 1 vote

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    Cory Barnes shared this idea  · 
  3. 1 vote

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    Cory Barnes shared this idea  · 
  4. 1 vote

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    Cory Barnes shared this idea  · 
  5. 4 votes

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    Cory Barnes shared this idea  · 
  6. 3 votes

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    Cory Barnes shared this idea  · 
  7. 1 vote

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    Cory Barnes shared this idea  · 
  8. 2 votes

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    Cory Barnes commented  · 

    Hi, I am aware of custom roles, however, it doesn't seem possible to create a custom role for only one site. It would be nice to give local IT support admin permissions for only 1 site and not company-wide admin permissions. I can somewhat implement this with call queue managers and user groups. I lack the ability to give control of the site rules or IVRs to a site admin.An example of the benefit of this would be during inclement weather.It would be nice if a site admin could override the sites rules and send calls to an inclement weather menu during such an event, instead of calling into HQ to have this done.

    Cory Barnes shared this idea  · 
  9. 2 votes

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  10. 2 votes

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  11. 3 votes

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  12. 2 votes

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  13. 4 votes

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  14. 9 votes

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    Cory Barnes shared this idea  · 
  15. 5 votes

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  16. 6 votes

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  17. 9 votes

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    Cory Barnes commented  · 

    Agreed!It is a major pain that this isn't a feature.RingCentral expects me to hand type hundreds of MAC addresses.I would also add that it should be included in a pull of all extensions an not divided between limited extensions and user extensions.

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  18. 16 votes

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    Cory Barnes commented  · 

    Combine Quality of Service reports with performance analytics and call recordingsmake it all viewable from one location

  19. 4 votes

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    Cory Barnes commented  · 

    Stay on the line to be connected to another extension (without repeating the menu 3 times)press 1 for spanish or stay on the lineor stay on the line for a rep if they dont select another menu option

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    Cory Barnes commented  · 

    1 for English 2 for Spanish, etc

  20. 12 votes

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    Cory Barnes commented  · 

    Allow for a shared eFax line that can both send and receive, similar to a call queue.This is currently either cumbersome or impossible with both HIPPA and SSO turned on.

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