Settings and activity

121 results found

1. Ability to have more than 25 devices in a paging only group

   62 votes

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   Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Mar 26, 2026

2. Receive Fax in Multiple RC App Users

   27 votes

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   New  ·  14 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Mar 18, 2026

3. Custom Rule for Unknown Numbers

   4 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Mar 17, 2026

4. I want to ensure that we have a backup of the chats. if an user lost their chat history, that is very helpful to retrieve those chats.

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Mar 9, 2026

5. Text message reporting metrics

   4 votes

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   Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Mar 9, 2026

6. Add text message reporting/tracking in call log or Analytics

   12 votes

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   Future Consideration  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Mar 9, 2026

7. IVR Key Press Identifier

   13 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Mar 6, 2026

8. Call Masking for credit card transactions need to be available for mvp plans.

   40 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Mar 3, 2026

9. Option for Admin to Delete Message for All Users

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Feb 20, 2026

10. Ability to export Call transcript or summary after each call

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Feb 12, 2026

11. Remove old or inactive users from Business Analytics

    9 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jan 29, 2026

12. Admin Control to Disable User's Access to Change their Schedule

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jan 29, 2026

13. Amdin Contro to Disable User's Access to Change their Schedule

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jan 29, 2026

14. Option to change Profile Picture to Default

    118 votes

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    Future Consideration  ·  18 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jan 23, 2026

15. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

    163 votes

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    Under Review  ·  23 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jan 23, 2026

16. Turn OFF caller ability to press an extension number while waiting in Call Queue Extension

    29 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jan 15, 2026

17. Option for Sharing Call Transcription via Mobile App

    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jan 14, 2026

18. Group Text Messaging

    97 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jan 14, 2026

19. Ability to change Company Main number type to Voice only

    36 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jan 12, 2026

20. Video Transcript Increase Time Limit

    16 votes

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    0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminHarish (Senior Product Manager, RingCentral) responded

    Our system currently supports the generation of post-meeting transcripts and materials for meetings up to 8 hours. We have rigorously tested this 8-hour limit to ensure the highest level of stability and performance for your post-meeting artifacts.

    
    

    You should now be able to access and download materials for meetings well beyond the 2-hour mark. Please let us know if you have any questions!

    Mark supported this idea  ·  Dec 22, 2025