Settings and activity

74 results found

1. Update custom fax template

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Apr 1, 2025

2. Incoming Fax Settings

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Apr 1, 2025

3. Ability to turn off ads or promotional content from the email voicemail notifications or other notifications

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   12 votes

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   New  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Mar 21, 2025

4. Access to AI content

   12 votes

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   New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Mar 17, 2025

5. Have option to access and delete AI Notes on Admin portal

   12 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Mar 17, 2025

6. Increase or remove SMS storage limit of 5000 per folder

   95 votes

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   28 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Mar 13, 2025

7. SMS Retention

   24 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Mar 13, 2025

8. Customize data retention

   50 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Mar 13, 2025

9. Sync contacts from portal to deskphones

   54 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Mar 7, 2025

10. Conference/3-way calling Automatic recording

    27 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Feb 27, 2025

11. Disable "AI is taking notes" when on call

    157 votes

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    37 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

    
    

    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

    
    

    Thank you!

    Mark supported this idea  ·  Feb 13, 2025

12. Merge 2 Teams /Group Chat in RC App

    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jan 17, 2025

13. CNAM feature for Canada

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    96 votes

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    Under Review  ·  20 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jan 6, 2025

14. Outbound Caller ID Limitations

    28 votes

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    New  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Dec 27, 2024

15. Audit Trail Enhancements

    244 votes

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    68 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    
    

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Mark supported this idea  ·  Dec 5, 2024

16. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

    87 votes

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    Planned  ·  15 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Dec 2, 2024

17. Super Admin full access to VM and SMS on the Admin Portal

    52 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Nov 19, 2024

18. sms performance report

    61 votes

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    Future Consideration  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Nov 18, 2024

19. Ability to retrieve sent fax messages beyond 90 days

    22 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Oct 29, 2024

20. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    119 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Oct 15, 2024