Settings and activity

104 results found

1. Access to call transcript history for all users

   11 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Mar 26, 2026

2. Manager Access to Automatic Call Notes (AI Transcript) for Other Users

   34 votes

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   New  ·  4 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Mar 26, 2026

3. Paging Group Device to Receive Page increase to 65 Devices

   46 votes

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   Under Review  ·  17 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Mar 26, 2026

4. Ability to have more than 25 devices in a paging only group

   57 votes

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   Under Review  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Mar 26, 2026

5. Receive Fax in Multiple RC App Users

   20 votes

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   New  ·  11 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Mar 18, 2026

6. Custom Rule for Unknown Numbers

   4 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Mar 17, 2026

7. I want to ensure that we have a backup of the chats. if an user lost their chat history, that is very helpful to retrieve those chats.

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Mar 9, 2026

8. Text message reporting metrics

   4 votes

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   Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Mar 9, 2026

9. Add text message reporting/tracking in call log or Analytics

   12 votes

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   Future Consideration  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Mar 9, 2026

10. IVR Key Press Identifier

    12 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Mar 6, 2026

11. Call Masking for credit card transactions need to be available for mvp plans.

    40 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Mar 3, 2026

12. Option for Admin to Delete Message for All Users

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Feb 20, 2026

13. Ability to export Call transcript or summary after each call

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Feb 12, 2026

14. Remove old or inactive users from Business Analytics

    9 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jan 29, 2026

15. Admin Control to Disable User's Access to Change their Schedule

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jan 29, 2026

16. Amdin Contro to Disable User's Access to Change their Schedule

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jan 29, 2026

17. Option to change Profile Picture to Default

    116 votes

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    Future Consideration  ·  18 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jan 23, 2026

18. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

    158 votes

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    Under Review  ·  23 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jan 23, 2026

19. Turn OFF caller ability to press an extension number while waiting in Call Queue Extension

    28 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jan 15, 2026

20. Option for Sharing Call Transcription via Mobile App

    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jan 14, 2026