← RingCentral Ideas

Settings and activity

110 results found

  1. Backup and Restore Point for Admin Portal setup data.

    18 votes
    2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Future Consideration  ·  AdminJessica H. (Admin, RingCentral) responded
    RingCentral maintains multiple data sites and nodes to ensure core user and account data can be preserved in the unlikely event of a site disruption. While customer-initiated backup of all settings and configurations is not presently offered, there are policies and procedures in place to assist customers who may encounter a significant data loss. Any customer who experiences such an event should engage RingCentral immediately.

  2. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    573 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?

  3. Change VM pin to 4 digits

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?

  4. Remove temporary info from emergency address

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  5. Phone need to be able to receive/accept as many callers as the phone can take (on as many lines as it has)

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  6. Activate Extension / Non User extension online without creating an account.

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  7. Show availability/status in Company contact list.

    101 votes
    Implemented  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  8. Detect network when the app launches and set emergency location based on that rather than the user having to manually set it every time

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  9. The capability for administrators to control end user's ability to integrate Personal (unapproved) accounts and the installation of Apps...

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  10. Only number associated with user is visible to him/her

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  11. Disable email notifications for call recordings

    26 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  12. Preserve groups and direct messages with off-boarded employees

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  13. Add button that opens third party URL from the soft phone and web applications

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  14. Allow administrators to administer Glip teams

    22 votes
    Implemented  ·  12 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Joe commented  · 

    Found a bug...For some reason, one of our teams had -0- people in it... don't ask me how.Clicking on the icon and viewing the team went fine, clicking over to the Admin side - fine. Clicking on 'Delete Team' - gave an immediate white screen for all RC windows, and basically made it 'frozen'.Ended the RC task and on relaunch the team was still there.Added myself to the blank team, and then was able to delete it.Still odd that it would have zero users in the first place... but something to look out for!Tag.And thanks - good jorb!

  15. Disable viewing of company contacts in a specific extension

    8 votes
    Future Consideration  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  16. Access to everyone's voicemails by clicking on there extension without a password as Super admin!

    76 votes
    Under Review  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  17. Call Queue Voicemails

    26 votes
    Implemented  ·  7 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  18. Global address list, managable from admin console

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  19. Ability to hide entries in the directory

    12 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  20. Hide Contacts from RingCentral Contacts List

    51 votes
    4 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    Company Directory Control enables admins to take control of the company contacts shown on employees' clients. Through this feature, you can hide specific contacts in your company directory from being seen in the RingCentral app. Learn more here: https://support.ringcentral.com/app/admin/desktop-web/managing-company-directory-ringcentral-online-account.html
    An error occurred while saving the comment
    Joe commented  · 

    There's two other 'Hide Contact' idea threads - you may want to search for them and vote for those as well... one of them might be seen!They just need a checkbox on the User Details tab - 'Hide User (number)' - simple logic in the programming.

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