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120 results found

  1. Edit profile picture on admin portal

    36 votes

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    New  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joe supported this idea  · 

  2. Export message data in a readable format like a conversation in the app

    38 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  3. Checking the IP address associated with the IP Phone under the Admin Portal

    48 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  4. Ability to have more than 25 devices in a paging only group

    63 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  5. analytics retention policy

    69 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. Super Admin Can View any Message/FAX/Voicemail

    74 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joe supported this idea  · 

  7. Enable/Disable OnDemand Call Recording by user (not system wide)

    83 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joe supported this idea  · 

  8. Allow Administrator to disable "Auto-answer call" feature

    122 votes

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    14 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  9. Option to generate an AI summary or recap for a completed meeting if the live transcription/notes feature was not toggled on.

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  10. Dial Zero to reach operator from user extension

    36 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Joe commented  · 

    *raises hand*

    Oh wait - RC ignores us Super Admins...

    Joe supported this idea  · 

  11. Option to Dial 0 and be directed to call queue

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  12. Allow admins to change user profile information (including pictures)

    151 votes

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    Under Review  ·  32 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joe commented  · 

    It's RC... come on - they can hardly keep their core programming together. They are in such a rush to bring useless functions in order to wave their arms and say 'look at us!!!' - rather than get a solid core functional.

    Look at the initial date of the idea - 2021 - 5 years!!!

    We are battling staff putting cute/not so cute - photos of all sorts of items as their profile picture. That might have flown when it was a 5 person company, but not now at 240 staff.

    They continually ignore the Super Admins who have to make this 'product' work for the staff.

    It's not this type of programming is tough to do - it's not black hole weight calculations.

    I keep bring this (and other ideas/issues) up to our account rep each quarter - but still nothing is done.

    @Becky - anything you can do from your side?

    Joe supported this idea  · 
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    Joe commented  · 

    Not safe for business photos, not appropriate icons, etc. get added all the time, and as a Super Admin, we should be able to not only wipe the photo, but also have the option in the user access permissions to set a 'don't allow user to set image'The ability to delete an image on ones profile should exist as well - why this was passed over during initial programming is boggling.

  13. IVR Wait

    26 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. HUD List Vertical Format vs Horizontal Format option

    48 votes

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    New  ·  10 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  15. Receive OTP from websites

    237 votes

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    Under Review  ·  53 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  16. Improve the overall expereince of National and International whitelisting

    58 votes

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    6 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!

    Joe supported this idea  · 

  17. Enable AI transcription on Desk phone

    292 votes

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    Planned  ·  83 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  18. Team Profile Pictures (Upload/Add)

    70 votes

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    Under Review  ·  18 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Joe commented  · 

    AND - the ability to UPDATE and DELETE. This needs to carry over for ALL image permissions. Make it so the Super Admin can 'moderate' the iamges going onto both Teams and Users.

    Joe supported this idea  · 

  19. Allow the use of Enter key on Admin password pop-ups.

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  20. On Admin side, status icons for both User and Phone on 'Users with Extensions'.

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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