← RingCentral Ideas

Settings and activity

183 results found

  1. Integrate Admin Portal with Support Portal so Admins can create a support case/ticket from 1 portal

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  2. Feature to Enable: Only Super Admin Should Create Support Cases

    8 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Rodney commented  · 

    Please add an option within Custom Roles (or via other means) to restrict users from opening their own RingCentral support cases. A standard user is able to log in at https://support.ringcentral.com and open their own case, and that support site is even presented to users in the app under Resource Center > Help > Need Help? We'd only like authorized users to be able to contact RingCentral support and not any user who has a RingCentral account. Our goal is to have end users report any RingCentral issues to our IT department, and our IT department can then contact RingCentral if necessary for any issues.

  3. Allow a super admin to view ALL support cases pertaining to the company

    14 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  4. There should be a way to globally turn off email notifications for emails and other aspects.

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  5. Hide RingCentral App Features

    8 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  6. how do i see who had desktop app and who has mobile app

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  7. Desktop App Specific Permissions

    19 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  8. [Call Queue] More Roles with Granularity

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?

  9. More granular settings for Sequential call queue member rotation

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  10. Add Granular Read/Write/Delete Role Permissions

    14 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?

  11. Granular User Management Permissions

    10 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?

  12. Granular Permission for Employee Unlock

    14 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?

  13. make call handling rights more granular in roles

    17 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  14. Account-Wide Holiday Settings and/or Holiday Templates

    237 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Rodney supported this idea  · 

  15. Multi-Language dial-by-name in the IVR Menu

    5 votes
    Future Consideration  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?

  16. Add a date/time delay to RingCentral account activation email

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  17. Exclude an extension number from being dialed from within the name directory

    12 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  18. Add Public Holidays into the Call Queue Schedule

    60 votes
    7 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?

  19. Add Bi-weekly feature to custom forwarding rule

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  20. Custom Answering Rule: Add Recurring Events for Holidays

    30 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
1 2 … 6 7 9