Settings and activity

23 results found

1. Change "number of rings before trying next member" and "maximum caller wait time in queue" to 1 minute increments.

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Khadra shared this idea  ·  May 17, 2021

2. Add RingCentral as a carrier to the SMS notification feature on call queue voicemails.

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Khadra shared this idea  ·  May 7, 2021

3. Increase Maximum Callers from 25 in the Call queue

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Khadra commented  ·  May 24, 2021  ·  Edit…  ·  Delete…

   Currently there is a limit of 15 allowed to be call queue managers. Increase or eliminate the limit.

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4. Create feature that shows similar data using Analytics report and Call logs excel file

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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5. Mark text messages, voicemails, missed call notifications as unread when already read

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   Implemented  ·  20 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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6. Shared SMS were multiple users can receive and send SMS on specific number

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   142 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024. 

   
   

   Planned for Q2 2024.

7. Change gender of emojis

   16 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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8. Feature that can Help Impaired Users / Customers to Use RingCentral (Blind)

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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9. Extend the time to input an extension

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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10. Single Sign-On for Support Site

    6 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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11. Fix Voicemail Access

    13 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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12. Treat voicemail messages in the same way as call recordings and store in archive

    3 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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13. IVR Reporting on options

    22 votes

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    Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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14. Salesforce WebRTC plugin - Date format is limited to US format

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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15. RC Admin Portal - "We are sorry. Your request cannot be completed at this time. Please try again later." with no explanation.

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. RingCentral Meetings font color

    2 votes

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    Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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17. Status in search

    17 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. On User page, show what Call Groups the user is a member of

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Allow Super Admin Users to Manage What Counts as an Abandoned Call

    46 votes

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    Implemented  ·  8 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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20. Adjust how missed calls are categorized for group calls

    473 votes

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    60 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status