← RingCentral Ideas

Settings and activity

23 results found

  1. Change "number of rings before trying next member" and "maximum caller wait time in queue" to 1 minute increments.

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Khadra shared this idea  · 

  2. Add RingCentral as a carrier to the SMS notification feature on call queue voicemails.

    7 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Khadra shared this idea  · 

  3. Increase Maximum Callers from 25 in the Call queue

    6 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Khadra commented  · 

    Currently there is a limit of 15 allowed to be call queue managers. Increase or eliminate the limit.

  4. Create feature that shows similar data using Analytics report and Call logs excel file

    16 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  5. Mark text messages, voicemails, missed call notifications as unread when already read

    59 votes
    Implemented  ·  20 comments  ·  Phone & Messaging  ·  Admin →
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  6. Shared SMS were multiple users can receive and send SMS on specific number

    727 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  7. Change gender of emojis

    16 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  8. Feature that can Help Impaired Users / Customers to Use RingCentral (Blind)

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  9. Extend the time to input an extension

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  10. Single Sign-On for Support Site

    6 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  11. Fix Voicemail Access

    13 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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  12. Treat voicemail messages in the same way as call recordings and store in archive

    3 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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  13. IVR Reporting on options

    24 votes
    Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  14. Salesforce WebRTC plugin - Date format is limited to US format

    5 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  15. RC Admin Portal - "We are sorry. Your request cannot be completed at this time. Please try again later." with no explanation.

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  16. RingCentral Meetings font color

    2 votes
    Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Admin →
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  17. Status in search

    17 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  18. On User page, show what Call Groups the user is a member of

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. Allow Super Admin Users to Manage What Counts as an Abandoned Call

    46 votes
    Implemented  ·  8 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  20. Adjust how missed calls are categorized for group calls

    473 votes
    60 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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