Settings and activity

24 results found

1. Idle behavior shows users offline even though they are available and logged into RC.

   148 votes

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   Under Review  ·  21 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Khadra supported this idea  ·  Dec 29, 2025

2. Change "number of rings before trying next member" and "maximum caller wait time in queue" to 1 minute increments.

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Khadra shared this idea  ·  May 17, 2021

3. Add RingCentral as a carrier to the SMS notification feature on call queue voicemails.

   7 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Khadra shared this idea  ·  May 7, 2021

4. Increase Maximum Callers from 25 in the Call queue

   9 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Khadra commented  ·  May 24, 2021  ·  Edit…  ·  Delete…

   Currently there is a limit of 15 allowed to be call queue managers. Increase or eliminate the limit.

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5. Create feature that shows similar data using Analytics report and Call logs excel file

   16 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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6. Mark text messages, voicemails, missed call notifications as unread when already read

   59 votes

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   Implemented  ·  20 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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7. Shared SMS were multiple users can receive and send SMS on specific number

   1,444 votes

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   Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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8. Change gender of emojis

   16 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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9. Feature that can Help Impaired Users / Customers to Use RingCentral (Blind)

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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10. Extend the time to input an extension

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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11. Single Sign-On for Support Site

    6 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. Fix Voicemail Access

    13 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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13. Treat voicemail messages in the same way as call recordings and store in archive

    3 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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14. IVR Reporting on options

    27 votes

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    Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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15. Salesforce WebRTC plugin - Date format is limited to US format

    5 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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16. RC Admin Portal - "We are sorry. Your request cannot be completed at this time. Please try again later." with no explanation.

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. RingCentral Meetings font color

    2 votes

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    Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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18. Status in search

    17 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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19. On User page, show what Call Groups the user is a member of

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Allow Super Admin Users to Manage What Counts as an Abandoned Call

    46 votes

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    Implemented  ·  8 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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