Settings and activity

23 results found

1. Change "number of rings before trying next member" and "maximum caller wait time in queue" to 1 minute increments.

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Khadra shared this idea  ·  May 17, 2021

2. Add RingCentral as a carrier to the SMS notification feature on call queue voicemails.

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Khadra shared this idea  ·  May 7, 2021

3. Increase Maximum Callers from 25 in the Call queue

   9 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Khadra commented  ·  May 24, 2021  ·  Edit…  ·  Delete…

   Currently there is a limit of 15 allowed to be call queue managers. Increase or eliminate the limit.

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4. Create feature that shows similar data using Analytics report and Call logs excel file

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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5. Mark text messages, voicemails, missed call notifications as unread when already read

   59 votes

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   Implemented  ·  20 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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6. Shared SMS were multiple users can receive and send SMS on specific number

   817 votes

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   169 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

   
   

   Thank you!

7. Change gender of emojis

   16 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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8. Feature that can Help Impaired Users / Customers to Use RingCentral (Blind)

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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9. Extend the time to input an extension

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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10. Single Sign-On for Support Site

    6 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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11. Fix Voicemail Access

    13 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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12. Treat voicemail messages in the same way as call recordings and store in archive

    3 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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13. IVR Reporting on options

    26 votes

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    Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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14. Salesforce WebRTC plugin - Date format is limited to US format

    5 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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15. RC Admin Portal - "We are sorry. Your request cannot be completed at this time. Please try again later." with no explanation.

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. RingCentral Meetings font color

    2 votes

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    Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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17. Status in search

    17 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. On User page, show what Call Groups the user is a member of

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Allow Super Admin Users to Manage What Counts as an Abandoned Call

    46 votes

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    Implemented  ·  8 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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20. Adjust how missed calls are categorized for group calls

    478 votes

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    61 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status