Settings and activity
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2 votes
Jennifer
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9 votesJennifer
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3 votesJennifer
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2 votesJennifer
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1 voteJennifer
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1 voteJennifer
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9 votesJennifer
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4 votesJennifer
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1 voteJennifer
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1 voteJennifer
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1 voteJennifer
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1 voteJennifer
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2 votesJennifer
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744 votes
SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.
I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.
An error occurred while saving the comment Jennifer
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If it is possible that on your next update there would be feature on the admin portal to have option to distribute text message via a queue type system like there is for phone calls as we have a bunch of people text a phone number and that text will get sent to different extensions.
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24 votes
An error occurred while saving the comment Jennifer
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We hope to have the Option to Disable voicemail for a message only extension for extension that will only be used for faxing.
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39 votes
We would like the "From" part of the cover page to show the company name when the company number is used as the Outbund Fax ID.