← RingCentral Ideas

Settings and activity

30 results found

  1. Generate unique passcode via API

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Jennifer supported this idea  · 

  2. Outbound fax ID

    1 vote
    New  ·  1 comment  ·  Phone & Messaging » Fax  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Jennifer commented  · 

    We would like the "From" part of the cover page to show the company name when the company number is used as the Outbund Fax ID.

  3. Apply Custom Rule to "extension "

    9 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Jennifer supported this idea  · 

  4. Incoming call information special number

    3 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jennifer shared this idea  · 

  5. have an individual notification setting for each company or IVR number.

    2 votes
    0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Jennifer supported this idea  · 

  6. Hide the Receive email notifications for text messages in the app

    1 vote
    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jennifer shared this idea  · 

  7. After call work status of member per Queue

    1 vote
    0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Jennifer shared this idea  · 

  8. Automatic update DND status

    9 votes
    2 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Jennifer shared this idea  · 

  9. Bulk Download of voicemail via zip on the admin portal and voicemail text view on the messages tab when mouse is hover to the hyperlink ...

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jennifer shared this idea  · 

  10. Automatically arranging the physical side car list on alphabetize order

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Jennifer shared this idea  · 

  11. prerecorded message that can kick at the middle of a call via triggering it through the dial pad.

    1 vote
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Jennifer shared this idea  · 

  12. Change the username and email addresses on the account in bulk

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jennifer shared this idea  · 

  13. Checking the voicemail of another extension on my desk phone.

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Jennifer shared this idea  · 

  14. Looking to have a SIP setting for the main line

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Jennifer shared this idea  · 

  15. Shared SMS were multiple users can receive and send SMS on specific number

    727 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    An error occurred while saving the comment
    Jennifer commented  · 

    If it is possible that on your next update there would be feature on the admin portal to have option to distribute text message via a queue type system like there is for phone calls as we have a bunch of people text a phone number and that text will get sent to different extensions.

  16. Allow number inventory move to unassigned extension

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  17. Change the name of "Main Site" when multi-site is enabled

    12 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  18. Provide Reporting for Offline Users

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  19. Disable Voicemail - Enable Faxing

    24 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    An error occurred while saving the comment
    Jennifer commented  · 

    We hope to have the Option to Disable voicemail for a message only extension for extension that will only be used for faxing.

  20. Automatic text forwarding

    39 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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