Settings and activity

54 results found

1. Calling in Agent, Show Unavailable State

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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Anthony shared this idea  ·  Jul 13, 2026

2. Display Caller ID Name On MAX Agent

   7 votes

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   Anthony supported this idea  ·  Jul 13, 2026

3. Supervisor View, Show Agent Unavailable State

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   Anthony shared this idea  ·  Jan 15, 2026

4. DFO Case Automatic Reply Built-In

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   Anthony shared this idea  ·  Sep 10, 2025

5. Option to place agent in unavailable state when working DFO interactions

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Anthony supported this idea  ·  Sep 10, 2025

6. DFO - routing by sender email domain

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Anthony supported this idea  ·  Sep 10, 2025

7. DFO Scheduled Reporting

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   Anthony supported this idea  ·  Sep 10, 2025

8. New Digital Filters/Columns

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   Anthony shared this idea  ·  Sep 10, 2025

9. Digital Condition - From/CC/To Fields

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   Implemented  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Anthony commented  ·  Sep 8, 2025  ·  Edit…  ·  Delete…

   Hi, Grigori,
   Sorry for the confusion. This suggestion is relating to Automation Conditions and Triggers, not Search.

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   Anthony shared this idea  ·  Jul 30, 2025

10. Answer Calls through MVP

    34 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Anthony supported this idea  ·  Jul 30, 2025

11. MVP & Max Launch As One

    37 votes

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    Anthony supported this idea  ·  Jul 30, 2025

12. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    131 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Anthony supported this idea  ·  Jul 30, 2025

13. Extension dialing between CX and EX

    168 votes

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    Future Consideration  ·  24 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Anthony supported this idea  ·  Jul 30, 2025

14. Digital E-mail Address/Phone Number in Historical Reporting

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Anthony supported this idea  ·  Jul 30, 2025

15. Make EMAIL ADDRESS an available Column in NICE Digital interactions

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    4 votes

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    Anthony supported this idea  ·  Jul 30, 2025

16. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

    58 votes

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    6 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Anthony supported this idea  ·  Apr 29, 2025

17. Store CNAM of incoming ANI in variable - Contact Centre

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Anthony supported this idea  ·  Sep 25, 2024
    Anthony shared this idea  ·  May 8, 2023

18. MAX Custom Phone Directory Improvements

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Anthony shared this idea  ·  Aug 12, 2022

19. Add "Available" in the Unavailable Code Filter of the Agent State Dashboard Widget

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Anthony shared this idea  ·  Oct 19, 2022

20. WFM - Flexible Meetings to Include All Agents Selected

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Anthony supported this idea  ·  Sep 25, 2024
    Anthony shared this idea  ·  Jul 14, 2022