Settings and activity

57 results found

1. Mass Edit Quick Responses

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Edit…  ·  Delete…  ·  Admin →
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   Anthony shared this idea  ·  Nov 3, 2026

2. Calling in Agent, Show Unavailable State

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   Anthony commented  ·  Oct 27, 2026  ·  Edit…  ·  Delete…

   This was implemented in 26.3. Thank you!

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   Anthony shared this idea  ·  Jul 13, 2026

3. Hours of Operation, Configure Time Zone

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   Anthony shared this idea  ·  Oct 27, 2026

4. Feature Request: Time Zone Configuration for RingCX

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Anthony supported this idea  ·  Oct 27, 2026

5. Display Caller ID Name On MAX Agent

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   Anthony supported this idea  ·  Jul 13, 2026

6. Supervisor View, Show Agent Unavailable State

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   Anthony shared this idea  ·  Jan 15, 2026

7. DFO Case Automatic Reply Built-In

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   Anthony shared this idea  ·  Sep 10, 2025

8. Option to place agent in unavailable state when working DFO interactions

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Anthony supported this idea  ·  Sep 10, 2025

9. DFO - routing by sender email domain

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Anthony supported this idea  ·  Sep 10, 2025

10. DFO Scheduled Reporting

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    Anthony supported this idea  ·  Sep 10, 2025

11. New Digital Filters/Columns

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    Anthony shared this idea  ·  Sep 10, 2025

12. Digital Condition - From/CC/To Fields

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    Implemented  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Anthony commented  ·  Sep 8, 2025  ·  Edit…  ·  Delete…

    Hi, Grigori,
    Sorry for the confusion. This suggestion is relating to Automation Conditions and Triggers, not Search.

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    Anthony shared this idea  ·  Jul 30, 2025

13. Answer Calls through MVP

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Anthony supported this idea  ·  Jul 30, 2025

14. MVP & Max Launch As One

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    Anthony supported this idea  ·  Jul 30, 2025

15. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

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    Under Review  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Anthony supported this idea  ·  Jul 30, 2025

16. Extension dialing between CX and EX

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    Future Consideration  ·  25 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Anthony supported this idea  ·  Jul 30, 2025

17. Digital E-mail Address/Phone Number in Historical Reporting

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Anthony supported this idea  ·  Jul 30, 2025

18. Make EMAIL ADDRESS an available Column in NICE Digital interactions

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Anthony supported this idea  ·  Jul 30, 2025

19. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

    59 votes

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    6 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Anthony supported this idea  ·  Apr 29, 2025

20. Store CNAM of incoming ANI in variable - Contact Centre

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Anthony supported this idea  ·  Sep 25, 2024
    Anthony shared this idea  ·  May 8, 2023