← RingCentral Ideas

Settings and activity

38 results found

  1. Store CNAM of incoming ANI in variable - Contact Centre

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Anthony supported this idea  · 
    Anthony shared this idea  · 

  2. MAX Custom Phone Directory Improvements

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Anthony shared this idea  · 

  3. Add "Available" in the Unavailable Code Filter of the Agent State Dashboard Widget

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Anthony shared this idea  · 

  4. WFM - Flexible Meetings to Include All Agents Selected

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Anthony supported this idea  · 
    Anthony shared this idea  · 

  5. Account-Wide Holiday Settings and/or Holiday Templates

    235 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

  6. Option to always enter Do Not Disturb mode when in a meeting for new RC app.

    215 votes
    37 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    This is now available for RCV in app! To turn on: navigate to Settings - Video - Allow incoming calls while in a meeting.There is a an on/off option available for enablement. If you would like automatic DND for all calendar events, not just RC Video meetings please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-2239

  7. Mute incoming call notifications while currently on a call

    566 votes
    46 comments  ·  Phone & Messaging » Other  ·  Admin →
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  8. Add Contact Groups that can be applied to different sites

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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  9. Allow BOTH First and Last name for Dial by Name directory

    8 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  10. Dial by Name directory by site

    28 votes
    3 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    This feature is available. To learn more on how to implement, refer to this Knowledge Base article: Configuring the Dial-by-Name Directory in the RingCentral Admin Portal

  11. While in a direct call my, status is "on a call", a queue call will still ring in; I would like an option to not ring.

    12 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  12. Ability to turn off call quality survey for agents.

    40 votes
    8 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded
    Hi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls.

  13. Add an option to disable the 911 warning

    35 votes
    Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Admin →
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  14. Is it possible to configure the number of times a prompt is repeated in the IVR system? Currently set to repeat 3 times, hard coded. I h...

    53 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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  15. Feature to disable Beeping for Call Waiting in queues

    46 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?

  16. Option to change Profile Picture to Default

    99 votes
    Future Consideration  ·  16 comments  ·  Phone & Messaging » Application  ·  Admin →
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  17. Please add an optional setting to automatically forward all calls when on a call or video.

    77 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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  18. Show availability/status in Company contact list.

    101 votes
    Implemented  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  19. Send Group Voicemails to a RingCentral Team

    83 votes
    Future Consideration  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  20. Contact Center - Disposition Coding Pop Up into window

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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