Settings and activity

38 results found

1. Store CNAM of incoming ANI in variable - Contact Centre

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Anthony supported this idea  ·  Sep 25, 2024
   Anthony shared this idea  ·  May 8, 2023

2. MAX Custom Phone Directory Improvements

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Anthony shared this idea  ·  Aug 12, 2022

3. Add "Available" in the Unavailable Code Filter of the Agent State Dashboard Widget

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Anthony shared this idea  ·  Oct 19, 2022

4. WFM - Flexible Meetings to Include All Agents Selected

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Anthony supported this idea  ·  Sep 25, 2024
   Anthony shared this idea  ·  Jul 14, 2022

5. Account-Wide Holiday Settings and/or Holiday Templates

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   19 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, this is under development now. Current plan is to have available late Q4 2024. Will keep everyone updated if dates change. Thank you!

6. Option to always enter Do Not Disturb mode when in a meeting for new RC app.

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   35 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now available for RCV in app! To turn on: navigate to Settings - Video - Allow incoming calls while in a meeting.There is a an on/off option available for enablement. If you would like automatic DND for all calendar events, not just RC Video meetings please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-2239

7. Mute incoming call notifications while currently on a call

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   46 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Check it out in app under Notifications and Audio

8. Add Contact Groups that can be applied to different sites

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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9. Allow BOTH First and Last name for Dial by Name directory

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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10. Dial by Name directory by site

    28 votes

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    3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This feature is available. To learn more on how to implement, refer to this Knowledge Base article: Configuring the Dial-by-Name Directory in the RingCentral Admin Portal

11. While in a direct call my, status is "on a call", a queue call will still ring in; I would like an option to not ring.

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. Ability to turn off call quality survey for agents.

    40 votes

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    8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls.

13. Add an option to disable the 911 warning

    35 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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14. Is it possible to configure the number of times a prompt is repeated in the IVR system? Currently set to repeat 3 times, hard coded. I h...

    52 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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15. Feature to disable Beeping for Call Waiting in queues

    43 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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16. Option to change Profile Picture to Default

    97 votes

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    Future Consideration  ·  15 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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17. Please add an optional setting to automatically forward all calls when on a call or video.

    77 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. Show availability/status in Company contact list.

    101 votes

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    Implemented  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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19. Send Group Voicemails to a RingCentral Team

    83 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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20. Contact Center - Disposition Coding Pop Up into window

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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