Settings and activity

54 results found

1. Account-Wide Holiday Settings and/or Holiday Templates

   255 votes

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   27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

2. Option to always enter Do Not Disturb mode when in a meeting for new RC app.

   220 votes

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   38 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is now available for RCV in app! To turn on: navigate to Settings - Video - Allow incoming calls while in a meeting.There is a an on/off option available for enablement. If you would like automatic DND for all calendar events, not just RC Video meetings please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-2239

3. Mute incoming call notifications while currently on a call

   578 votes

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   46 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is now live! Check it out in app under Notifications and Audio

4. Add Contact Groups that can be applied to different sites

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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5. Allow BOTH First and Last name for Dial by Name directory

   15 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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6. Dial by Name directory by site

   28 votes

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   3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This feature is available. To learn more on how to implement, refer to this Knowledge Base article: Configuring the Dial-by-Name Directory in the RingCentral Admin Portal

7. While in a direct call my, status is "on a call", a queue call will still ring in; I would like an option to not ring.

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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8. Ability to turn off call quality survey for agents.

   40 votes

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   8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

   Hi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls.

9. Add an option to disable the 911 warning

   35 votes

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   Under Review  ·  10 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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10. Is it possible to configure the number of times a prompt is repeated in the IVR system? Currently set to repeat 3 times, hard coded. I h...

    57 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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11. Feature to disable Beeping for Call Waiting in queues

    49 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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12. Option to change Profile Picture to Default

    118 votes

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    Future Consideration  ·  18 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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13. Please add an optional setting to automatically forward all calls when on a call or video.

    77 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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14. Show availability/status in Company contact list.

    101 votes

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    Implemented  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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15. Send Group Voicemails to a RingCentral Team

    84 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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16. Contact Center - Disposition Coding Pop Up into window

    5 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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17. MaxAgent Inbound Call Waiting Alert

    2 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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18. Inbound blocked caller ID should display Blocked Call instead of company phone number

    3 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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19. Monthly view in schedule manager

    5 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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20. Max Agent Click to Dial, from Browser/desktop

    5 votes

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    Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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