← RingCentral Ideas

Settings and activity

38 results found

  1. MaxAgent Inbound Call Waiting Alert

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  2. Inbound blocked caller ID should display Blocked Call instead of company phone number

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  3. Monthly view in schedule manager

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  4. Max Agent Click to Dial, from Browser/desktop

    5 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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  5. Give customers option to only have SLA calculate during business hours

    7 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  6. Dashboard availability without logging on

    7 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  7. Edit Completed Evaluation

    9 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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  8. QM Forms while Live Monitoring a Call

    10 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  9. Change agent state through Max Supervisor

    107 votes
    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  10. do away with Max Agent entirely

    30 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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  11. Extend Expiration Date of Activation Email

    38 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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  12. WFM Pro - Ability to edit meetings in bulk

    6 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  13. WFM Pro - Manage Requests Additional Functionality

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  14. WFM Pro - Ability to handle multiple requests submitted by an agent for a single day separately.

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  15. WFM Pro - Meeting Scheduler - Recurring Meetings

    13 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  16. WFM Pro - Improve Request Approval Process

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  17. WFM PRO - Improve Schedule Reporting Process

    3 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  18. Fax transmission notification to include copy of fax.

    72 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Admin →
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