Settings and activity

13 results found

1. Auto enroll users to pre-defined chat groups based on their role

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   David Helman supported this idea  ·  Nov 11, 2024

2. Call Queue Wait Settings - wait time

   37 votes

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   New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   David Helman supported this idea  ·  Nov 10, 2024

3. Global HUD updates to users

   11 votes

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   1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   David Helman supported this idea  ·  Sep 25, 2024

4. Change agent state through Max Supervisor

   107 votes

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   Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   David Helman supported this idea  ·  May 28, 2024

5. Video/Meeting Presence in HUD

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   David Helman shared this idea  ·  Jan 12, 2023

6. RingCentral for Hubspot (Chrome extension): Transfer live call to RingCentral Co-worker (warm, blind, to VM)

   4 votes

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   Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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7. Text to Speech for voice mail greeting

   22 votes

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   Future Consideration  ·  3 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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8. Wider range of template use

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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9. Disable accept queue call slide bar on some agents

   23 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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10. Remove Missed call tracking for a Call Queue call.

    21 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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11. remember microphone and speaker source / preferences in MVP app

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

    28 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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13. Manual Call Queue Time Schedule Override

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Not at all You must login first! Important You must login first! Critical You must login first!

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