Settings and activity

14 results found

1. RCV working with DTen

   5 votes

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   Under Review  ·  0 comments  ·  Events & Video » Rooms  ·  Delete…  ·  Admin →
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   Tim shared this idea  ·  Jan 13, 2021

2. Ability to exclude internal calls from automatic call recording

   52 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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3. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

   115 votes

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   Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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4. Add 933 dialing support to allow for testing of our 911 Notifications

   29 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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5. Multiple managers of User Groups

   11 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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6. Drag and drop teams/people into folders

   39 votes

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   Future Consideration  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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7. Rotating Custom Audio for Hold and Connecting Calls

   30 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. Call Queue Analytics > Agent "accepting calls" time tracking

   10 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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9. the ability to customize automatic recording announcements for in- and outbound calls per site.

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Allow Blocking Outbound Calls by Number

    204 votes

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    Under Review  ·  38 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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11. Forced account codes for outbound dialing

    35 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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12. Analytics regarding Text Messaging/SMS

    326 votes

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    43 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

    SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

13. Enable/Disable OnDemand Call Recording by user (not system wide)

    82 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Sharepoint integration within RC App

    27 votes

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    Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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