Settings and activity

24 results found

1. call log data retention

   30 votes

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   6 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Amber Barreras supported this idea  ·  Oct 30, 2025

2. Extending Call Log Retention Past 1 Year

   35 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Amber Barreras supported this idea  ·  Oct 30, 2025

3. International calls report

   27 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Amber Barreras supported this idea  ·  Oct 10, 2025

4. International Calls Report please

   25 votes

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   Under Review  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Amber Barreras supported this idea  ·  Oct 10, 2025

5. ADD Poly ATA 400

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Amber Barreras supported this idea  ·  Aug 20, 2025

6. Poly Lens Integration with RingCentral

   25 votes

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   New  ·  5 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Amber Barreras supported this idea  ·  Jul 16, 2025

7. Improved Caller ID Display for Incoming Calls

   15 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Amber Barreras supported this idea  ·  May 20, 2025

8. Audit Trail Enhancements

   270 votes

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   71 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

   As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

   
   

   In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

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   Amber Barreras commented  ·  May 5, 2025  ·  Edit…  ·  Delete…

   For bigger companies with multiple admins making changes it is important for accountability to trace as many moves / adds changes as possible. We would like to increase the maximum higher than the current 10,000 total records 

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   Amber Barreras supported this idea  ·  May 5, 2025

9. Ability to Include/Exclude CCRNs in Caller ID Restriction Settings on Service Web

   23 votes

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   New  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Amber Barreras supported this idea  ·  Mar 19, 2025

10. International Toll-free number calling

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Amber Barreras supported this idea  ·  Jan 22, 2025

11. Agents sidebar in assigned activity

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    1 vote

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Edit…  ·  Delete…  ·  Admin →
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    Amber Barreras shared this idea  ·  Jan 14, 2025

12. Roles and Permissions Report

    5 votes

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    0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Amber Barreras supported this idea  ·  Sep 6, 2024

13. Nationwide calling to 310xxx numbers for Canada only

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Amber Barreras shared this idea  ·  Jul 25, 2024

14. Request to Restrict Access to Interactions to a Smaller Group than entire a Team or Self

    13 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Amber Barreras supported this idea  ·  Jul 22, 2024

15. Dialing area code

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Amber Barreras supported this idea  ·  Jul 19, 2024

16. Dialing without area code

    16 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Amber Barreras supported this idea  ·  Jul 19, 2024

17. Edit profile picture on admin portal

    22 votes

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    New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Amber Barreras supported this idea  ·  Jul 2, 2024

18. Voicemail Peports

    10 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Amber Barreras supported this idea  ·  Jun 18, 2024

19. Add Offline status to User with Extensions filter

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Amber Barreras shared this idea  ·  Jun 26, 2023

20. Give co-host more authority during RingCentral Video

    14 votes

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    Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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