← RingCentral Ideas

Settings and activity

16 results found

  1. Add Presence Feature for Common Area Phones

    5 votes
    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Nicole supported this idea  · 

  2. Rearrange lines on Phones without having to delete lines and add them again

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
    Nicole shared this idea  · 

  3. Add Any and All Extensions to Presence List

    33 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  4. Forward a voicemail to another extension

    34 votes
    Planned  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
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  5. Stop Queue Call from Ringing on Offline Users!

    46 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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  6. Ability for customers to search for known issues with any RingCentral product (bug search)

    11 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  7. Enable a true DND presence sync

    167 votes
    17 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!

  8. Optional separate ringtone for inner office calls

    6 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  9. RingCentral App: Do not Disturb Status should also stop incoming calls from queues

    10 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  10. A way to re-enter the queue before the after call wrap up time has finished.

    19 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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  11. It would be very helpfull to Have Hold and Park recall timers like every other phone system I have worked with in the past.

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  12. Account-Wide Holiday Settings and/or Holiday Templates

    237 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

  13. Incoming Caller ID should show the name and number on all plans.

    12 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  14. Adjust how missed calls are categorized for group calls

    474 votes
    60 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  15. Have diffferent folders in for text messages, so that we can keep our inbox neat and tidy

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  16. Mute incoming call notifications while currently on a call

    567 votes
    46 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?