Settings and activity

16 results found

1. Add Presence Feature for Common Area Phones

   7 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nicole supported this idea  ·  Sep 23, 2024

2. Rearrange lines on Phones without having to delete lines and add them again

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Nicole shared this idea  ·  Sep 7, 2022

3. Add Any and All Extensions to Presence List

   33 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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4. Forward a voicemail to another extension

   38 votes

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   Planned  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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5. Stop Queue Call from Ringing on Offline Users!

   51 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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6. Ability for customers to search for known issues with any RingCentral product (bug search)

   11 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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7. Enable a true DND presence sync

   171 votes

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   19 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!

8. Optional separate ringtone for inner office calls

   6 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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9. RingCentral App: Do not Disturb Status should also stop incoming calls from queues

   10 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. A way to re-enter the queue before the after call wrap up time has finished.

    22 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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11. It would be very helpfull to Have Hold and Park recall timers like every other phone system I have worked with in the past.

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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12. Account-Wide Holiday Settings and/or Holiday Templates

    241 votes

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    27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

13. Incoming Caller ID should show the name and number on all plans.

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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14. Adjust how missed calls are categorized for group calls

    478 votes

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    61 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

15. Have diffferent folders in for text messages, so that we can keep our inbox neat and tidy

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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16. Mute incoming call notifications while currently on a call

    573 votes

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    46 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now live! Check it out in app under Notifications and Audio