← RingCentral Ideas

Settings and activity

15 results found

  1. Enable AI transcription on Desk phone

    104 votes
    Planned  ·  31 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Brian commented  · 

    Users really make use of it on mobile and now need it on their desk phones

    Brian supported this idea  · 

  2. Add Group Paging Names to Screen

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Brian shared this idea  · 

  3. Disable session timeouts for Live Reports

    6 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  4. Retain Caller ID information regardless of blind/warm transfer type

    197 votes
    18 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.


    This feature allows for caller ID to transfer in these scenarios.


    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number


    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail


    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.


    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

  5. Caller ID for all incoming calls

    36 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. Set Users Status on their behalf

    64 votes
    Under Review  ·  14 comments  ·  Phone & Messaging » Other  ·  Admin →
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    An error occurred while saving the comment
    Brian commented  · 

    How is this not a feature for admins. Simply crazy that its not. Since moving to RC I've run into several issues now that my other provider offered years ago. Geez

  7. Ability to Choose to whom or which email the monthly billing statement will be sent.

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  8. why isnt there any reports to show the length of time when people are unavailable

    23 votes
    Future Consideration  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  9. Ability to Intercom from Mitel 6940

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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  10. Mitel 6940 different ring tone for internal calls (call within company level)

    11 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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  11. Show Original Callers Number in Caller ID When Transferring Calls on Mitel Phones

    17 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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  12. Use the app in conjunction with a physical phone

    157 votes
    1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  13. Company Phonebook for all users from one single upload

    65 votes
    Planned  ·  8 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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  14. Transfer Directly to Voicemail Softkey - On Mitel 6940 Phones

    31 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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  15. Live report Upgrade for more statuses and numbers to measure

    9 votes
    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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