← RingCentral Ideas

Settings and activity

17 results found

  1. Updating Music on hold for Call Queues

    4 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Debra shared this idea  · 

  2. Multiple Voicemail Greetings

    191 votes
    Future Consideration  ·  47 comments  ·  Phone & Messaging » Other  ·  Admin →
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  3. Please add the ability to turn off the user added initial email every time you add a user.

    23 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  4. Disable 4-1-1 Directory Assistance

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  5. Change the name of "Main Site" when multi-site is enabled

    12 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. HUD pop out window on RingCentral app

    143 votes
    Implemented  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  7. Mute incoming call notifications while currently on a call

    566 votes
    46 comments  ·  Phone & Messaging » Other  ·  Admin →
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  8. Desk Phone and Desktop application Sync

    93 votes
    Planned  ·  12 comments  ·  Phone & Messaging » Application  ·  Admin →
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  9. Account-Wide Holiday Settings and/or Holiday Templates

    235 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

    An error occurred while saving the comment
    Debra commented  · 

    Instead of having to go into each and every single number and custom rule why not create a system wide holiday table that when you configure a rule you just point to the holiday table you need? You could have 1 or 2 tables, like one with the current year holidays and say a 2nd one for emergencies. then all you have to update is that one table that one time, instead of spending hours and hours updating holidays all over the system configuration.

  10. Answer phone call with a keyboard shortcut hotkey on the Ring Central App for desktops

    25 votes
    Implemented  ·  8 comments  ·  Phone & Messaging » Application  ·  Admin →
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  11. Add an option to disable the 911 warning

    35 votes
    Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Admin →
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  12. bring call queue management into the app

    15 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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  13. Allow users to pickup a call ringing on another Extension

    11 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  14. Call Pickup group

    4 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  15. Enable a true DND presence sync

    166 votes
    17 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!

  16. Automatic divert to voicemail when already on another call

    36 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  17. On the transfer call, it should show the caller number NOT the extension that transferred the call

    49 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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