Settings and activity

91 results found

1. Transferred calls ring back to original person if the person the call was transferred to can't/doesn't answer

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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2. All SMS from RC (including voicemail notifications) should be included in a log.

   7 votes

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   Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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3. Allow Admins to Log in as any User

   22 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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4. sound reminder that a call is on hold

   21 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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5. Shared SMS were multiple users can receive and send SMS on specific number

   1,445 votes

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   Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Kristen supported this idea  ·  Jun 25, 2026

6. Ability for Queue managers to be notified when call is waiting

   28 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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7. Forwarding Voicemail to another user

   18 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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8. Download SMS via RC App.

   39 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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9. Remove "Press One" to Answer

   3 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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10. Please Add this feature. Caller ID for SMS Inbound Texts to include Caller ID even when not in Contact List

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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11. New RingCentral - no date stamp for text messages from the day of

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    114 votes

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    7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Please ensure that you are on the latest version of the app. Thank you!

12. Dashboard for calls in queue

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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13. Grant users the ability to change call forwarding and availability states on behalf of other users

    32 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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14. Add Public Holidays into the Call Queue Schedule

    65 votes

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    10 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    This will be implemented in November 2024 as Call Queue Custom Rule Templates!

15. Desktop App Text Messaging Export

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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16. Centrally backup SMS/MMS messages in Archiver

    43 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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17. Super Admin Can View any Message/FAX/Voicemail

    73 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kristen supported this idea  ·  Jun 25, 2026

18. Closed for Bank Holidays

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Block spam SMS to main number

    60 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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20. Centralised Contact List OR Telephone Directory that can be shared with all-users of the company

    55 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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