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35 results found

  1. I have 5 users with all diffrent phone numbers. Why can't they all send text messages from the main phone number? th

    51 votes
    1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Kristen supported this idea  · 

  2. Customize messaging notifications by time/day

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Kristen shared this idea  · 

  3. Transferred calls ring back to original person if the person the call was transferred to can't/doesn't answer

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  4. All SMS from RC (including voicemail notifications) should be included in a log.

    7 votes
    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  5. Allow Admins to Log in as any User

    21 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. sound reminder that a call is on hold

    16 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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  7. Shared SMS were multiple users can receive and send SMS on specific number

    724 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  8. Ability for Queue managers to be notified when call is waiting

    27 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  9. Forwarding Voicemail to another user

    17 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  10. Download SMS via RC App.

    25 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  11. Remove "Press One" to Answer

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  12. Please Add this feature. Caller ID for SMS Inbound Texts to include Caller ID even when not in Contact List

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  13. New RingCentral - no date stamp for text messages from the day of

    113 votes
    7 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  14. Dashboard for calls in queue

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  15. Grant users the ability to change call forwarding and availability states on behalf of other users

    32 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  16. Add Public Holidays into the Call Queue Schedule

    59 votes
    7 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  17. Desktop App Text Messaging Export

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  18. Allow multiple users to respond to the main number texts

    114 votes
    Planned  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  19. Centrally backup SMS/MMS messages in Archiver

    35 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  20. Super Admin Can View any Message/FAX/Voicemail

    59 votes
    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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