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Settings and activity

37 results found

  1. Use Company Main Number as caller ID for texting from all extension for all users.

    29 votes

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    New  ·  7 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Kristen supported this idea  · 

  2. Streaming Music / Message on Hold

    79 votes

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    Under Review  ·  17 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Kristen supported this idea  · 

  3. I have 5 users with all diffrent phone numbers. Why can't they all send text messages from the main phone number? th

    64 votes

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    3 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Kristen supported this idea  · 

  4. Customize messaging notifications by time/day

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Kristen supported this idea  · 
    Kristen shared this idea  · 

  5. Transferred calls ring back to original person if the person the call was transferred to can't/doesn't answer

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  6. All SMS from RC (including voicemail notifications) should be included in a log.

    7 votes

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    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  7. Allow Admins to Log in as any User

    21 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  8. sound reminder that a call is on hold

    19 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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  9. Shared SMS were multiple users can receive and send SMS on specific number

    801 votes

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    165 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Good news everyone! Our Product team is working on a new Shared SMS product that will be available to RingEX customers for private beta testing in September and are ready to begin waitlisting customers who are interested today!


    To join the waitlist and learn more about this private beta program, please email us at ideas@ringcentral.com and let us know you are interested in our Shared SMS beta. Our Product team will follow up shortly after.


    Thank you! 

  10. Ability for Queue managers to be notified when call is waiting

    27 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  11. Forwarding Voicemail to another user

    17 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  12. Download SMS via RC App.

    32 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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  13. Remove "Press One" to Answer

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  14. Please Add this feature. Caller ID for SMS Inbound Texts to include Caller ID even when not in Contact List

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  15. New RingCentral - no date stamp for text messages from the day of

    113 votes

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    7 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  16. Dashboard for calls in queue

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  17. Grant users the ability to change call forwarding and availability states on behalf of other users

    32 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  18. Add Public Holidays into the Call Queue Schedule

    60 votes

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    7 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  19. Desktop App Text Messaging Export

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  20. Allow multiple users to respond to the main number texts

    146 votes

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    Planned  ·  17 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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