Settings and activity

54 results found

1. IVR change default greeting being played 3 times

   35 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Allan Roy supported this idea  ·  May 1, 2024

2. RC Fax account forwarding to external fax number

   35 votes

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   3 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Allan Roy shared this idea  ·  Apr 12, 2024

3. Fax forwarding from ring central to external app or number

   31 votes

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   3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Allan Roy supported this idea  ·  Apr 11, 2024

4. Idle behavior shows users offline even though they are available and logged into RC.

   147 votes

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   Under Review  ·  21 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Allan Roy supported this idea  ·  Mar 18, 2024

5. Custom Key Combination to turn off or on call forwarding on Polycom Deskphone

   1 vote

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   Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Allan Roy shared this idea  ·  Feb 3, 2023

6. Ability to change line 1 and line 2 on Polycom Deskphone

   8 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Allan Roy shared this idea  ·  Feb 3, 2023

7. Detailed call reports and tagging

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. Video Call between Polycom CCX 700 and Polycom VVX 601

   7 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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9. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   675 votes

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   Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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10. Shared SMS were multiple users can receive and send SMS on specific number

    1,444 votes

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    Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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11. Send Fax to multiple extension/recipient

    88 votes

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    Under Review  ·  19 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Forward SMS to External Phone Number

    18 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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13. Automatic text forwarding

    42 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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14. Option to shorten the RC Webinar Invitation Link

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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