Settings and activity

11 results found

1. Read Only QoS dashboard that can be access through a link on customer Intranet page

   2 votes

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   Planned  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Shanequa supported this idea  ·  Sep 18, 2024

2. Future Date/Time Performance Subscriptions

   5 votes

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   Planned  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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3. Hourly Report on Analytics

   6 votes

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   Planned  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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4. RingCentral Analytics - Share and collaborate on saved reports

   29 votes

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   Planned  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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5. Please add the ability to turn off the user added initial email every time you add a user.

   23 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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6. Desk Phone and Desktop application Sync

   86 votes

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   Planned  ·  10 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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7. Adjust how missed calls are categorized for group calls

   471 votes

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   59 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

8. ENABLING COMPANY DIRECTORY SETTINGS

   6 votes

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   Needs More Information  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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9. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   488 votes

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   Future Consideration  ·  72 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   An error occurred while saving the comment
   Shanequa commented  ·  Apr 26, 2022  ·  Edit…  ·  Delete…

   A report or something available within Analytics to see which users have been on DND and for how long they were i.e duration.

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   Shanequa commented  ·  Apr 26, 2022  ·  Edit…  ·  Delete…

   Allow Admins to set a default on how long users can be on DND for before the system auto takes it off

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10. Holiday/Night Button

    78 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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11. Email Notification for all Incidences (Service Down)

    14 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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