Settings and activity

53 results found

1. WhatsApp Outbound API

   15 votes

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   2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  Michelle responded

   RingCX has an API that facilitates this

   Alfie supported this idea  ·  May 13, 2024

2. RingCX - Survey report

   30 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Alfie supported this idea  ·  May 9, 2024

3. Complete European localization of all RingCX module

   8 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Alfie supported this idea  ·  May 8, 2024

4. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

   21 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Alfie supported this idea  ·  Apr 9, 2024

5. Wrap Time / After Contact Work

   142 votes

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   Future Consideration  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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6. RingCX Call Details "Call Termination by Agent or Caller"

   60 votes

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   Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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7. Simultaneous Ring for Cloud profile - RingCX

   26 votes

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   Under Review  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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8. Possibility to filter by more criterias when adding members to a qall queue

   32 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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9. UK Mobile Numbers as a Substitute Caller ID

   14 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Extend "Disable Auto Answering" enhancement to Call Queue numbers

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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11. Teams 2.0 dialler option for CRM integrations

    5 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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12. RingCentral for SalesForce: unique cti layout for sales, support etc

    10 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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13. Text to Speech for voice mail greeting

    30 votes

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    Future Consideration  ·  3 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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14. Need to remove "Share Code Snippet" in Glip when file sharing is disabled

    7 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Delete…  ·  Admin →
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15. RCCC Call Plucking

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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16. Disable accept queue call slide bar on some agents

    30 votes

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    5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, this user setting is available by default, but admins can remove it in the Admin Portal by creating a custom role. Thank you!

17. Remove ability for users to place themselves into a DND state on RC Desktop app, Physical phones and RC Mobile...

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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18. Provide Cradle to Grave reporting for calls that traverse RCCC and RC MVP

    36 votes

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    Under Review  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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19. Use RingEX minutes for contact centre outbound dialling

    13 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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20. Zendesk Integration to show IVR/dialed number info

    6 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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