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  1. Dashboard view modification

    25 votes

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    Under Review  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Martin supported this idea  · 

  2. Ability to Hide or Filter User Roles

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Martin commented  · 

    this is a good idea. When I filter the users by Role, I want to see only Roles which are actually assigned to somebody.

    Pros/Cons:
    + Role filter would be less cluttered
    + Role filter would provide overview of all Roles that are currently in use

    - none that I can think of

    Martin supported this idea  · 

  3. Align RingCX Agent 'Stats' Tab with Real-Time Analytics: Split 'Presented' into Inbound & Outbound

    27 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Martin supported this idea  · 

  4. Add a role management module for access levels in AIR / AIR PRO

    17 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Admin →
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    Martin supported this idea  · 

  5. Add a toggle in the REX role section to enable access to AIR/AIR PRO portal /feature

    14 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Admin →
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    Martin supported this idea  · 

  6. Feature Request: Improve Call Logging Reliability in RingCX Embedded Agent for Dynamics 365

    5 votes

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    Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Admin →
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    Martin supported this idea  · 

  7. Custom Agent State

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Martin supported this idea  · 

  8. Report on Custom Agent State in RingCX

    6 votes

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    New  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Martin commented  · 

    (empty) is seen because ENGAGED and TRANSITION are just Base states.
    WORKING is both a Base state and a "custom state"

    In order to fix this the RCX team would have to either allow customers to edit the states ENGAGED and TRANSITION, which doesn't sound like a good idea.
    or
    They could map ENGAGED base state to ENGAGED "custom state" but keep it hidden from customers (makes sense). This way you wouldn't see (empty) when reporting on the "custom state"

  9. Update RingCX Agent for ALL Interaction Types

    60 votes

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    Planned  ·  3 comments  ·  RingCX » Digital experience  ·  Admin →
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    Martin supported this idea  · 

  10. Block numbers from being manually dialed, not only on dialler or inbound.

    14 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Martin supported this idea  · 

  11. Allow All Contact Fields to be Searchable in the Glip/Jupiter/MVP App

    20 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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    Martin supported this idea  · 

  12. Sync Contact Directory between Polycom and Admin Portal

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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    Martin supported this idea  · 

  13. Add the ability to create, edit, and delete contacts one at a time directly within the External Shared Contacts Directory.

    56 votes

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    New  ·  18 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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    Martin supported this idea  · 

  14. Creating new Contact Groups

    27 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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    Martin supported this idea  · 

  15. Adding contact to common company contact book

    15 votes

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    Future Consideration  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Martin supported this idea  · 

  16. Company-Wide Contact List

    90 votes

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    Planned  ·  7 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Martin supported this idea  · 

  17. Ability to change color of FAVORITES, DIRECT MESSAGES and TEAMS folders

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Martin shared this idea  · 

  18. Colors for Favorite Teams

    7 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Martin supported this idea  · 

  19. Warm Transfer Improvement

    19 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Martin supported this idea  · 

  20. Search / filter team instant messages by date

    6 votes

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    New  ·  2 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Martin supported this idea  · 
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