It would be very useful to add/edit contacts within the Ring app as sometimes our customers take a new role or get a new phone number assigned that needs to be updated.

This is a major issue for us. I am bewildered that a phone service system doesn't provide the ability to allow all users to add/edit shared/external contacts. It is not reasonable to have all our users add information to a .csv file and then uploading it everyday. Please please please consider this feature request as a priority - it really should be a basic feature for any phone management system.

I have uploaded the contact list but my users cannot update the contacts. Would like to have the ability for my users to update any contacts from the External Shared Contact Directory from the RingCentral Desktop app.

This feature should absolutely be prioritized. I'm surprised it was not implemented initially as it would save a lot of time and headaches.

Really? This was suggested on Aug 21, 2024 and still not fixed? I just want to delete one contact from Shared directory without downloading whole directory, changing, and uploading again. Simple task, should be an option, to just delete one contact. Additionally, download goes directly to excel, but recommended we not use excel?? 1.75 hours on chat with RC and still no solution.

I have 1600 external contacts on a spreadsheet that took me over 8hours+ to get updated between calling ringcentral repeatedly and also have to keep manipulate the file to get the formatting to be precise. It is way too completed and hard for the average user. I had to chop it up bit by bit to get them downloaded and then every time I downloaded it, it then would delete the contacts I uploaded before. So end up only have 195 contact download.

employees in technical support for ringcentral couldn't even get it right. They had me on hold for 2+ hrs two different times.

You NEED A NEW SYSTEM!!! this is bad!

I strongly support this feature request. The ability to add and share contacts directly from the app would greatly improve efficiency and ease of use. Having to upload a CSV file every time an update is needed is time-consuming, prone to error, and creates unnecessary friction in workflows. A built-in shared contact function would eliminate these extra steps, ensure real-time accuracy, and allow teams to stay focused on collaboration and client service rather than administrative tasks.

I second what Tracy has stated in this thread as well. This would be an AMAZING enhancement to the software and very helpful to my entire company. I would consider adding a toggle on/off switch or "permission" layer to the admin dashboard to "sync organization contacts" as some users inside or across different organizations might not benefit from the combination of them all.

We have offsite associates that work only through workorders so we hide their contact information from our company directory, HOWEVER, it would be amazing if a contact list of these hidden associates could be maintained through the admin portal and only shared with those who would be granted permission to see it. Right now, 1/2 the workers use their cell phones instead of RingCentral for this reason.

Implement a functionality that allows users to manually add contacts, which are then automatically synchronized and added to the contact lists of other designated users within the organization.

Benefits:
- Streamlined contact management across teams
- Reduced duplication of effort in maintaining contact lists
- Improved consistency of contact information
- Enhanced collaboration and communication efficiency

Proposed Implementation:
- Add a "Shared Contact" option when creating new contacts
- Allow users to specify which groups or individuals should receive the shared contact
- Implement real-time synchronization of shared contacts across user accounts
- Provide options for editing and removing shared contacts with appropriate permissions

Please consider this feature to improve our contact management system and overall user experience.

this is a great idea. Bumping this thread. Please implement.

this is also related to this idea:
https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48018077-company-wide-contact-list

On Nextiva, we used to go add a contact to our contacts list and there would be a toggle button that said "share with company directory". And all the information goes to the company.

I see where we can create a "team" in the contacts section, which allows you to invite members from work. What about the ability to create groups for just your regular contacts? I'm a recruiter and it'd be handy to have my candidates listed under groups such as "On assignment" or even by skills like "machine operators" or "warehouse workers".

Customer currently do not have a way to be able to edit shared external contacts.
Current method to edit via csv file and re-upload the template is such a hassle and inconvenient for user adding or editing shared external contacts,

Customers would like to have a feature where

1.) Shared External Contacts can be edit using Ringcentral App or SW
2.) Upload Shared External contacts without using .csv File
3.If 2 is not possible at least add shared external contacts without downloading the whole data of the template.

Sometimes we need to do an Edit on a contact after an incoming call, but we can't just click on the call log and do a quick edit, we have to go to the contacts list, search for the contact and then edit.

Adding an Edit option on the call log when the contact is already added to the list of contacts will minimize data entry.

The ability to create a "Client" contact list in addition to the "Personal" contact list, so client and person contacts are separate. I am surprised since this is a Business Account that this is not an option. Also, each user should be able to create their own personal and client contact list. Thanks

I can add a contact, but there is no way to update an existing contact.

I can add a contact, but there is no way to update an existing contact.