Settings and activity

111 results found

1. Ability to turn off sharing Transcriptions

   14 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Jordan Nissen supported this idea  ·  Apr 7, 2025

2. User administrative and compliance reporting

   17 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Jordan Nissen supported this idea  ·  Mar 31, 2025

3. Dial-by-Name customization

   31 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jordan Nissen supported this idea  ·  Mar 11, 2025

4. Automatically add new RingCentral numbers to TCR Campaign

   24 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jordan Nissen supported this idea  ·  Mar 10, 2025

5. Ability for Queue managers to be notified when call is waiting

   28 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jordan Nissen supported this idea  ·  Mar 10, 2025

6. Ability to Include/Exclude CCRNs in Caller ID Restriction Settings on Service Web

   23 votes

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   New  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jordan Nissen supported this idea  ·  Mar 4, 2025

7. RingCX Queue/Global Phonebook used for Manual Outbound Calls

   91 votes

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   Future Consideration  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jordan Nissen supported this idea  ·  Mar 3, 2025

8. Option to remove main company number for outbound caller ID settings

   49 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jordan Nissen supported this idea  ·  Feb 28, 2025

9. Admins need to control RingCentral app settings

   28 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jordan Nissen supported this idea  ·  Feb 19, 2025

10. Have a report which shows all uses who have a divert on their phone

    33 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jordan Nissen supported this idea  ·  Feb 3, 2025

11. Permanently minimize the AI Notes and Transcript box

    86 votes

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    20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi all, when the call screen/ dialer is popped out of the app, you are now able to minimize the AI Transcript and Note screen. Please ensure you are on the latest version of the app for this update. Thank you!

    Jordan Nissen supported this idea  ·  Jan 10, 2025

12. Allow for custom Dial by Name greeting.

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jordan Nissen supported this idea  ·  Jan 7, 2025

13. Block the ability to transfer calls from one site to another site

    26 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jordan Nissen supported this idea  ·  Jan 6, 2025

14. Disable DTMF Codes/Shortcuts

    16 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jordan Nissen supported this idea  ·  Jul 3, 2024

15. Allow Administrator to disable "Auto-answer call" feature

    122 votes

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    14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is available! Learn more here.

    Jordan Nissen supported this idea  ·  Jun 11, 2024

16. Daily Filter in Dashboards

    8 votes

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    1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Jordan Nissen supported this idea  ·  May 30, 2024

17. Nice in Contact Call Analytics

    23 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jordan Nissen supported this idea  ·  May 24, 2024

18. Upvoting System for Questions in Team Chats

    6 votes

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    0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Jordan Nissen supported this idea  ·  May 14, 2024

19. Having the ability to search contacts via company name using RingCentral Unified app

    20 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jordan Nissen supported this idea  ·  May 14, 2024

20. Forward caller id from Parking Lot

    32 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jordan Nissen supported this idea  ·  May 7, 2024