Settings and activity

107 results found

1. Ability for Queue managers to be notified when call is waiting

   28 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jordan supported this idea  ·  Mar 10, 2025

2. Ability to Include/Exclude CCRNs in Caller ID Restriction Settings on Service Web

   23 votes

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   New  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jordan supported this idea  ·  Mar 4, 2025

3. RingCX Queue/Global Phonebook used for Manual Outbound Calls

   77 votes

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   Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jordan supported this idea  ·  Mar 3, 2025

4. Option to remove main company number for outbound caller ID settings

   45 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jordan supported this idea  ·  Feb 28, 2025

5. Admins need to control RingCentral app settings

   26 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jordan supported this idea  ·  Feb 19, 2025

6. Have a report which shows all uses who have a divert on their phone

   33 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Jordan supported this idea  ·  Feb 3, 2025

7. Permanently minimize the AI Notes and Transcript box

   85 votes

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   20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Hi all, when the call screen/ dialer is popped out of the app, you are now able to minimize the AI Transcript and Note screen. Please ensure you are on the latest version of the app for this update. Thank you!

   Jordan supported this idea  ·  Jan 10, 2025

8. Allow for custom Dial by Name greeting.

   18 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jordan supported this idea  ·  Jan 7, 2025

9. Block the ability to transfer calls from one site to another site

   25 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jordan supported this idea  ·  Jan 6, 2025

10. Disable DTMF Codes/Shortcuts

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  Jul 3, 2024

11. Allow Administrator to disable "Auto-answer call" feature

    106 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  Jun 11, 2024

12. Daily Filter in Dashboards

    8 votes

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    1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  May 30, 2024

13. Nice in Contact Call Analytics

    23 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  May 24, 2024

14. Upvoting System for Questions in Team Chats

    6 votes

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    0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  May 14, 2024

15. Having the ability to search contacts via company name using RingCentral Unified app

    20 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  May 14, 2024

16. Forward caller id from Parking Lot

    30 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  May 7, 2024

17. Include "Microphone" and "Speaker" in MOS call card for phone calls

    15 votes

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    1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  Apr 30, 2024

18. Reports to be edited by others

    21 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  Apr 23, 2024

19. Voicemail Setting Permission for custom role

    36 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  Apr 22, 2024

20. License Limit

    12 votes

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    0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  Mar 29, 2024