← RingCentral Ideas

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41 results found

  1. Add Public Holidays into the Call Queue Schedule

    59 votes
    7 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Eric commented  · 

    I saw this was to be implemented in November of this year. Has it been implemented yet? If so, do we need to contact Support to have the feature show on our account? I do not see the Call Queue Custom Rule templates in the Call Queue templates on our account.

    Eric supported this idea  · 

  2. In Call Queue Press 1 to Leave a Voicemail

    27 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Eric commented  · 

    I can't believe this system does not allow such a basic feature. This is basically the only reason our doctors are not happy with the RingCentral system at this point. If they want patients calling to have the option to wait on hold, they are trapped until the 15-minute wait timer has expired. We can shorten the timer, but then patients that would rather wait on hold, such as if they need to get a hold of someone on a lunch break or something, are unable to do so. While we have 3 years left on our contract, the lack of this basic feature is likely a deal breaker to renew. We even upgraded to the RingEX Advanced licenses for the extra call queue routing options, yet this most basic of routing option is not available. I really hope this is added before our contract expires, as I would rather not go through another phone system migration.

    My only work around is to create an IVR, have the calls filter into it, and then present the patients with the option to go to the call queue or leave a VM. If they wait on hold for a while and want to leave a VM, the only option they have is to hang up, call back, and select the VM option I put into the IVR.

    Eric supported this idea  · 

  3. Feature to disable Beeping for Call Waiting in queues

    46 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Eric supported this idea  · 

  4. Position in Queue, Estimated wait time, and Call queue caller call back feature

    212 votes
    Future Consideration  ·  36 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Eric supported this idea  · 

  5. Add more than one Interrupt Prompt for Call Groups

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Eric supported this idea  · 

  6. Add Call Queue Pickup to Mobile App

    10 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Eric supported this idea  · 

  7. Make wrap time block calls from all queues.

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Eric supported this idea  · 

  8. Adjust how missed calls are categorized for group calls

    473 votes
    60 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Eric supported this idea  · 

  9. Add call in Queue feature

    11 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Eric supported this idea  · 

  10. Need more than one manager for user groups

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Eric supported this idea  · 

  11. When laptop is in sleep mode RingCentral should automatically turn off Accept Queue Calls.

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Eric supported this idea  · 

  12. To have an options to route the voicemail of one call queue to another call queue.

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Eric supported this idea  · 

  13. Add to the call queue an announcement to tell callers what number they are in line and the estimated wait time.

    22 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Eric supported this idea  · 

  14. Call Queue Direct Number for Users in Queue

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Eric supported this idea  · 

  15. Stop Queue Call from Ringing on Offline Users!

    46 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Eric supported this idea  · 

  16. Performance Reports - Call Queues Abandoned Calls

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Eric supported this idea  · 

  17. Call Queue Pick up on Mobile app

    14 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Eric supported this idea  · 

  18. Call Queue status as a Banner similar to DND

    21 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Eric supported this idea  · 

  19. Alert for Call Queue Voicemails in RingCentral App

    16 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Eric supported this idea  · 

  20. Routing missed calls in Queues, and custom rules

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Eric supported this idea  · 
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