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← RingCentral Ideas

Settings and activity

55 results found

  1. Email alerts from https://status.cloudoffice.avaya.com/ or https://status.ringcentral.com/

    10 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
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    Cristiano supported this idea  · 

  2. Option to stop email notification to user whenever I make changes in admin portal such as when I add them in the automatic call recoding.

    4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
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    Cristiano supported this idea  · 

  3. Customer Visibility and Alerting of "Daily/Monthly Call & SMS Limit"

    17 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
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    Cristiano supported this idea  · 

  4. Analytics - IVR key presses as a KPI option

    49 votes

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    Future Consideration  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Cristiano supported this idea  · 

  5. Block all External Incoming Calls

    27 votes

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    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Cristiano supported this idea  · 

  6. Reports or Audits of Paging groups usage

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Cristiano supported this idea  · 

  7. Live monitoring from RingCentral Admin portal of a extension/user.

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Cristiano supported this idea  · 

  8. Allow all phone numbers in the RingCentral account to be used as an Outbound Caller ID for any extension in system

    29 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Cristiano supported this idea  · 

  9. When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call

    77 votes

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    New  ·  6 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Cristiano supported this idea  · 

  10. Audit Trail Enhancements

    287 votes

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    76 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Cristiano supported this idea  · 

  11. increase maximum wait time in queue to 30 minutes

    22 votes

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    New  ·  18 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Cristiano supported this idea  · 

  12. Bulk Upload Devices

    34 votes

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    4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Cristiano supported this idea  · 

  13. Option to turn off the ability to receive calls from External number

    16 votes

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    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Cristiano supported this idea  · 

  14. Conference Call: Drop/Remove individuals during call

    110 votes

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    10 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    As the host, you can either end the conference call or leave the call while the other participants continue their conversation.


    Note

    This feature is controlled by your account admin. Reach out to your admin if you’d like to turn it on.


    Learn more here!

  15. Option to disconnect one party in a conference call

    22 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  16. Template for Intercom and Presence setting

    38 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Cristiano commented  · 

    We definitely need the ability of setting Intercom via User Template. That would save us precious time.

  17. Shared SMS were multiple users can receive and send SMS on specific number

    1,445 votes

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    Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  18. Holiday/Night Button

    91 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
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  19. Ability for customers to search for known issues with any RingCentral product (bug search)

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  20. Release notes do not contain all fixes or modifications

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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