Settings and activity

21 results found

1. When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call

   33 votes

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   New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Richard supported this idea  ·  Oct 30, 2025

2. Option to display original callers name on AI transcription during transferred call.

   90 votes

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   New  ·  17 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Richard supported this idea  ·  Oct 30, 2025

3. I would like as you set your Available, Do Not Disturb, etc. and then to be able to update your Status at the same time instead of the way i

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Richard shared this idea  ·  Jul 14, 2025

4. Make the "Set Status Message" more visible to what it is set to.

   9 votes

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   New  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Richard commented  ·  Jul 14, 2025  ·  Edit…  ·  Delete…

   I would like as you set your Available, Do Not Disturb, etc. and then to be able to update your Status at the same time instead of the way it currently closes and you have to go back in to update your status message.

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   Richard supported this idea  ·  Jul 14, 2025

5. Calendar Presence Is On | O365 Outlook Calendar

   18 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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   Richard supported this idea  ·  Jun 25, 2025

6. Automatically remove status message when turning off DND.

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Richard supported this idea  ·  Jun 20, 2025

7. Group Text Messaging

   91 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Richard supported this idea  ·  May 15, 2025

8. Please add the option to schedule text delivery

   8 votes

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   Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Richard supported this idea  ·  May 15, 2025

9. Option to schedule a text for a later delivery

   15 votes

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   Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Richard supported this idea  ·  May 15, 2025

10. Can we schedule a text message to send at a later time? Can we schedule when to send a text message?

    14 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  May 15, 2025

11. Mute In-Call Voice Notifications for Call Recording & Transcripts On

    86 votes

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    Planned  ·  16 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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    Richard commented  ·  May 15, 2024  ·  Edit…  ·  Delete…

    We should have ability to turn off "Transcription On".

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    Richard supported this idea  ·  May 15, 2024

12. Spanish Support for RingSense Transcription and Translation (to English)

    34 votes

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    8 comments  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    See the Language dropdown in the Organization tab in Admin Settings.

    Richard supported this idea  ·  May 15, 2024

13. Add the ability to set statuses, especially DnD, for a specific (short) duration

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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14. Add an audio tone for calls being transferred

    132 votes

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    Planned  ·  27 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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15. Stop second incoming calls from continually ringing over the top of an existing call

    29 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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16. Mute incoming call notifications while currently on a call

    573 votes

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    46 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Check it out in app under Notifications and Audio

17. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    185 votes

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    12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Learn more about controlling user access to the accept queue calls feature here!

18. Set Users Status on their behalf

    66 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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19. Adjust how missed calls are categorized for group calls

    478 votes

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    61 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

20. Remove call announcement when transferring calls

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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