Settings and activity
39 results found
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9 votes
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6 votesEdith
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13 votesEdith
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3 votesEdith
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85 votes
An error occurred while saving the comment Edith
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6 votes
An error occurred while saving the comment Edith
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Option in Analytics Performance Report queues that will be aggregated into hours instead of days when the date range is changed to monthly or quarterly.
Edith
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12 votesEdith
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4 votesEdith
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10 votesEdith
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45 votesEdith
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5 votesEdith
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Add An option that will indicate a Temporary password.
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3 votesEdith
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6 votesEdith
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39 votes
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577 votesThis is now live! Check it out in app under Notifications and Audio
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1,445 votes
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25 votes
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160 votes
This feature is currently in open beta and available for all!
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14 votes
Analytics Access for Supervisors: Supervisors should be granted specific Analytics access, allowing them to view all relevant data. This can be set as an Analytics Supervisor role, providing them with the necessary permissions while maintaining restrictions on other settings.
Managing Assigned Users or Teams: Supervisors should have the ability to manage only their assigned users or teams, ensuring they have control over their direct reports.
Restricting Access to Other Settings: Supervisors should not have access to other settings that are restricted to Admin roles. This will ensure that they can perform their duties without compromising sensitive configurations.
Limiting Visibility to Specific Queues and Agents: Supervisors should only see agents and data related to their specific queue, excluding agents from other queues. This will help in maintaining focus and avoiding confusion.