Settings and activity

36 results found

1. Enable/Disable OnDemand Call Recording by user (not system wide)

   66 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   WB supported this idea  ·  Sep 13, 2024

2. Allow users to retrieve all old text messages.

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   WB supported this idea  ·  Sep 13, 2024

3. Automatic Caller ID Name Saving Problem:

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   New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   WB supported this idea  ·  Sep 13, 2024

4. Ability to switch to backup internet without disconnecting desk phones.

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   WB supported this idea  ·  Sep 13, 2024

5. Option to to block all outside calls

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   WB supported this idea  ·  Sep 13, 2024

6. Emergency Alert Banner

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   WB supported this idea  ·  Sep 13, 2024

7. Option to check the type of license for "adoption and usage" in analytics.

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   WB supported this idea  ·  Sep 13, 2024

8. Ability to reset an extension.

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   New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   WB supported this idea  ·  Sep 13, 2024

9. Weighted scale for reps to receive more calls than others within a queue.

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   WB supported this idea  ·  Sep 13, 2024

10. Separate ring options for phone calls and Intercom calls, or allow custom for Intercom calls.

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    WB supported this idea  ·  Sep 13, 2024

11. Disable External Incoming Calls _ BT Account

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    WB supported this idea  ·  Sep 13, 2024

12. Switch to toggle back to the Old RingCentral App Layout

    39 votes

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    Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    WB supported this idea  ·  Sep 13, 2024

13. Ability of the Admin to Configure "Launch an external app or website for incoming calls" For All Users

    44 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    WB commented  ·  Mar 28, 2024  ·  Edit…  ·  Delete…

    I have a whole separate complaint regarding RingCentral needing to address and apologize for the Goole debacle, however, ...

    The ability to automatically launch an external application or web site needs to be under administrative control by default and disabled by default.
    The ability of the end user to enable and self configure this option is an edge case in my opinion.

    Save Submitting...
    WB supported this idea  ·  Mar 28, 2024

14. Allow multiple users to respond to the main number texts

    97 votes

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    Planned  ·  10 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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15. Send Group Voicemails to a RingCentral Team

    83 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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16. Ability to assign dedicated fax number to multiple users

    49 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. Add an Option to Toggle to Classic View in Admin Portal

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Text from the same main user number

    344 votes

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    60 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users

19. Shared SMS were multiple users can receive and send SMS on specific number

    638 votes

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    127 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024. 

    
    

    Planned for Q2 2024.

20. Lock email from end user updates

    26 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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