Settings and activity
36 results found
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72 votes
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An error occurred while saving the comment WB supported this idea ·
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122 votes
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83 votes
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67 votes
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13 votes
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370 votesUpdated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
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738 votes
SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.
I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.
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26 votes
I have a whole separate complaint regarding RingCentral needing to address and apologize for the Goole debacle, however, ...
The ability to automatically launch an external application or web site needs to be under administrative control by default and disabled by default.
The ability of the end user to enable and self configure this option is an edge case in my opinion.