Settings and activity

34 results found

1. Export company contacts

   18 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   WB commented  ·  May 30, 2025  ·  Edit…  ·  Delete…

   Please add this.
   Today I was told that the company RC directory information is to be kept up to date in the HR system. As only personal contacts can currently be exported by non-admin users, this task gets handed over to me.

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   WB supported this idea  ·  May 30, 2025

2. Enable/Disable OnDemand Call Recording by user (not system wide)

   79 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   WB supported this idea  ·  Sep 13, 2024

3. SMS Retention

   134 votes

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   Under Review  ·  42 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   WB supported this idea  ·  Sep 13, 2024

4. Automatic Caller ID Name Saving Problem:

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   WB supported this idea  ·  Sep 13, 2024

5. Ability to switch to backup internet without disconnecting desk phones.

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   WB supported this idea  ·  Sep 13, 2024

6. Option to to block all outside calls

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   WB supported this idea  ·  Sep 13, 2024

7. Emergency Alert Banner

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   WB supported this idea  ·  Sep 13, 2024

8. Option to check the type of license for "adoption and usage" in analytics.

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   WB supported this idea  ·  Sep 13, 2024

9. Ability to reset an extension.

   5 votes

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   New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   WB supported this idea  ·  Sep 13, 2024

10. Weighted scale for reps to receive more calls than others within a queue.

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    WB supported this idea  ·  Sep 13, 2024

11. Separate ring options for phone calls and Intercom calls, or allow custom for Intercom calls.

    11 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    WB supported this idea  ·  Sep 13, 2024

12. Disable External Incoming Calls _ BT Account

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    WB supported this idea  ·  Sep 13, 2024

13. Switch to toggle back to the Old RingCentral App Layout

    62 votes

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    Under Review  ·  27 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    WB supported this idea  ·  Sep 13, 2024

14. Ability of the Admin to Configure "Launch an external app or website for incoming calls" For All Users

    53 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    WB commented  ·  Mar 28, 2024  ·  Edit…  ·  Delete…

    I have a whole separate complaint regarding RingCentral needing to address and apologize for the Goole debacle, however, ...

    The ability to automatically launch an external application or web site needs to be under administrative control by default and disabled by default.
    The ability of the end user to enable and self configure this option is an edge case in my opinion.

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    WB supported this idea  ·  Mar 28, 2024

15. Send Group Voicemails to a RingCentral Team

    84 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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16. Ability to assign dedicated fax number to multiple users

    102 votes

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    Under Review  ·  24 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. Add an Option to Toggle to Classic View in Admin Portal

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Shared SMS were multiple users can receive and send SMS on specific number

    1,444 votes

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    Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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19. Lock email from end user updates

    26 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Non-Super Admin users can elevate themselves to a Super Admin.

    95 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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