← RingCentral Ideas

Settings and activity

37 results found

  1. Export company contacts

    14 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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    WB commented  · 

    Please add this.
    Today I was told that the company RC directory information is to be kept up to date in the HR system. As only personal contacts can currently be exported by non-admin users, this task gets handed over to me.

    WB supported this idea  · 

  2. Enable/Disable OnDemand Call Recording by user (not system wide)

    72 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    WB supported this idea  · 

  3. Allow users to retrieve all old text messages.

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    WB supported this idea  · 

  4. Automatic Caller ID Name Saving Problem:

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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    WB supported this idea  · 

  5. Ability to switch to backup internet without disconnecting desk phones.

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    WB supported this idea  · 

  6. Option to to block all outside calls

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    WB supported this idea  · 

  7. Emergency Alert Banner

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    WB supported this idea  · 

  8. Option to check the type of license for "adoption and usage" in analytics.

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    WB supported this idea  · 

  9. Ability to reset an extension.

    5 votes
    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    WB supported this idea  · 

  10. Weighted scale for reps to receive more calls than others within a queue.

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    WB supported this idea  · 

  11. Separate ring options for phone calls and Intercom calls, or allow custom for Intercom calls.

    8 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    WB supported this idea  · 

  12. Disable External Incoming Calls _ BT Account

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    WB supported this idea  · 

  13. Switch to toggle back to the Old RingCentral App Layout

    49 votes
    Under Review  ·  21 comments  ·  Phone & Messaging » Application  ·  Admin →
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    WB supported this idea  · 

  14. Ability of the Admin to Configure "Launch an external app or website for incoming calls" For All Users

    49 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    WB commented  · 

    I have a whole separate complaint regarding RingCentral needing to address and apologize for the Goole debacle, however, ...

    The ability to automatically launch an external application or web site needs to be under administrative control by default and disabled by default.
    The ability of the end user to enable and self configure this option is an edge case in my opinion.

    WB supported this idea  · 

  15. Allow multiple users to respond to the main number texts

    133 votes
    Planned  ·  14 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  16. Send Group Voicemails to a RingCentral Team

    84 votes
    Future Consideration  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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  17. Ability to assign dedicated fax number to multiple users

    69 votes
    Under Review  ·  18 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  18. Add an Option to Toggle to Classic View in Admin Portal

    13 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. Text from the same main user number

    374 votes
    65 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users

  20. Shared SMS were multiple users can receive and send SMS on specific number

    765 votes
    161 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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