Settings and activity

38 results found

1. Don’t want three status options of Available, DND, and Invisible. Want to create multiple status selections, one click, ex. DND – Vac...

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   Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Scott commented  ·  Jan 23, 2025  ·  Edit…  ·  Delete…

   The need to have true Call Handling Modes (CHM) similar to both Mitel Connect and Mitel MiCollab Client. Preset options for what happens calls based on the CHM as well as the presence displayed for each users status.

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   Scott supported this idea  ·  Oct 3, 2024

2. Presence indicator on RingCentral app for desktop SMS part.

   4 votes

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   0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Scott supported this idea  ·  Jan 23, 2025

3. Automatic update DND status

   11 votes

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   2 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Scott supported this idea  ·  Jan 23, 2025

4. Display & change your own status in heads up display - HUD

   19 votes

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   10 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hello, can you please clarify what you are referring to? Screenshots are very helpful. Are you referring to the status when the HUD is popped out from the RingCentral app?

   Scott supported this idea  ·  Jan 23, 2025

5. HUD transfer overide user settings for Voicemail

   12 votes

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   New  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Scott supported this idea  ·  Jan 23, 2025

6. HUD- ALL option is missing

   30 votes

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   New  ·  6 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Scott supported this idea  ·  Jan 23, 2025

7. Presence (or HUD) available on the RingCentral Mobile App so that I can answer a call on behalf of someone

   35 votes

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   Planned  ·  5 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Scott supported this idea  ·  Oct 3, 2024

8. Sync presence status of RingCentral back to the Outlook / Exchange / O365

   53 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Scott supported this idea  ·  Oct 3, 2024

9. Folders or Subcategories within the HUD Feature

   46 votes

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   Planned  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Scott supported this idea  ·  Oct 3, 2024

10. Ability to view contacts by status (e.g. online)

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Scott supported this idea  ·  Oct 3, 2024
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    Scott commented  ·  Oct 3, 2024  ·  Edit…  ·  Delete…

    In general the HUD needs to have more flexibility to allow users to filter and arrange contacts. Vertical to start with to use less desktop real estate. Dock the HUD on across the top, bottom or either side like a tool bar. Add Drag & Drop transfer options.

    Basically introduce several of the ShoreTel/Mitel Connect ease of use features that have been around since the late 2000's!

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11. Video/Meeting Presence in HUD

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Scott supported this idea  ·  Oct 3, 2024

12. Alert When User Presence Changes to Available

    14 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Scott commented  ·  Oct 3, 2024  ·  Edit…  ·  Delete…

    Alert When Available is another standard feature coming from the ShoreTel/Mitel world.

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    Scott supported this idea  ·  Oct 3, 2024

13. HUD Features

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Scott supported this idea  ·  Oct 3, 2024

14. Looking to arrange HUD by Dept/group

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    Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Scott commented  ·  Oct 3, 2024  ·  Edit…  ·  Delete…

    In general the HUD needs to have more flexibility to allow users to filter and arrange contacts. Vertical to start with to use less desktop real estate. Dock the HUD on across the top, bottom or either side like a tool bar. Add Drag & Drop transfer options.

    Basically introduce several of the ShoreTel/Mitel Connect ease of use features that have been around since the late 2000's!

    Save Submitting...
    Scott supported this idea  ·  Oct 3, 2024

15. Add AWAY Option for chat

    42 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Scott supported this idea  ·  Oct 3, 2024

16. presence

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    0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Scott supported this idea  ·  Oct 3, 2024

17. Sync the Presence Setting from Deskphone to RingCentral App

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Scott supported this idea  ·  Oct 3, 2024

18. presence key in Mitel phones to use for blind transfer to retain the caller id of the original caller

    6 votes

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    1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Scott supported this idea  ·  Oct 3, 2024

19. Ability to answer the calls from other user using desk phone.

    3 votes

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    New  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Scott supported this idea  ·  Oct 3, 2024

20. add hud to customize tabs

    10 votes

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    Scott supported this idea  ·  Oct 3, 2024