Settings and activity

33 results found

1. Presence (or HUD) available on the RingCentral Mobile App so that I can answer a call on behalf of someone

   33 votes

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   Planned  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Scott supported this idea  ·  Oct 3, 2024

2. Sync presence status of RingCentral back to the Outlook / Exchange / O365

   49 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Scott supported this idea  ·  Oct 3, 2024

3. Folders or Subcategories within the HUD Feature

   46 votes

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   Planned  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Scott supported this idea  ·  Oct 3, 2024

4. Ability to view contacts by status (e.g. online)

   3 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Scott supported this idea  ·  Oct 3, 2024
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   Scott commented  ·  Oct 3, 2024  ·  Edit…  ·  Delete…

   In general the HUD needs to have more flexibility to allow users to filter and arrange contacts. Vertical to start with to use less desktop real estate. Dock the HUD on across the top, bottom or either side like a tool bar. Add Drag & Drop transfer options.

   Basically introduce several of the ShoreTel/Mitel Connect ease of use features that have been around since the late 2000's!

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5. Video/Meeting Presence in HUD

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Scott supported this idea  ·  Oct 3, 2024

6. Alert When User Presence Changes to Available

   14 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Scott commented  ·  Oct 3, 2024  ·  Edit…  ·  Delete…

   Alert When Available is another standard feature coming from the ShoreTel/Mitel world.

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   Scott supported this idea  ·  Oct 3, 2024

7. HUD Features

   10 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Scott supported this idea  ·  Oct 3, 2024

8. Looking to arrange HUD by Dept/group

   91 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Scott commented  ·  Oct 3, 2024  ·  Edit…  ·  Delete…

   In general the HUD needs to have more flexibility to allow users to filter and arrange contacts. Vertical to start with to use less desktop real estate. Dock the HUD on across the top, bottom or either side like a tool bar. Add Drag & Drop transfer options.

   Basically introduce several of the ShoreTel/Mitel Connect ease of use features that have been around since the late 2000's!

   Save Submitting...
   Scott supported this idea  ·  Oct 3, 2024

9. Add AWAY Option for chat

   41 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Scott supported this idea  ·  Oct 3, 2024

10. presence

    2 votes

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    0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Scott supported this idea  ·  Oct 3, 2024

11. Don’t want three status options of Available, DND, and Invisible. Want to create multiple status selections, one click, ex. DND – Vac...

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Scott supported this idea  ·  Oct 3, 2024

12. Sync the Presence Setting from Deskphone to RingCentral App

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Scott supported this idea  ·  Oct 3, 2024

13. presence key in Mitel phones to use for blind transfer to retain the caller id of the original caller

    5 votes

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    0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Scott supported this idea  ·  Oct 3, 2024

14. Ability to answer the calls from other user using desk phone.

    3 votes

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    New  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Scott supported this idea  ·  Oct 3, 2024

15. add hud to customize tabs

    3 votes

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    Scott supported this idea  ·  Oct 3, 2024

16. Global HUD updates to users

    11 votes

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    0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Scott supported this idea  ·  Oct 3, 2024

17. HUD List Vertical Format vs Horizontal Format option

    25 votes

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    New  ·  5 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Scott commented  ·  Oct 3, 2024  ·  Edit…  ·  Delete…

    Agreed! More flexibility over all how to arrange HUD users is a MUST!

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    Scott supported this idea  ·  Oct 3, 2024

18. Ability to Limit the RingCentral App to connect to our Public IP

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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19. Mitel Do Not Disturb presence

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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20. Shared SMS were multiple users can receive and send SMS on specific number

    631 votes

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    127 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024. 

    
    

    Planned for Q2 2024.