Settings and activity

153 results found

1. RingCX Phonebook Export option

   3 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Mark Lawrence Cristobal supported this idea  ·  Jan 20, 2026

2. disable RingCX dialpad when using RC Softphone

   8 votes

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   New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Lawrence Cristobal supported this idea  ·  Dec 22, 2025

3. Add time based variable to holiday configuration

   61 votes

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   Future Consideration  ·  16 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mark Lawrence Cristobal supported this idea  ·  Nov 18, 2025

4. The name of the Main Super Admin is displayed on all numbers assigned to the Company Site.

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Mark Lawrence Cristobal supported this idea  ·  Sep 5, 2025

5. Sync RingCentral App status with RingCX SPOG status

   7 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Lawrence Cristobal supported this idea  ·  Aug 27, 2025

6. Disable Overall AI Assistant

   29 votes

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   New  ·  9 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Mark Lawrence Cristobal supported this idea  ·  Aug 15, 2025

7. Include Earbay Headsets to the list of recommended headsets

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Mark Lawrence Cristobal supported this idea  ·  Aug 12, 2025

8. add an "N/A" (Not Applicable) option in Ringsense, when AI grades a calls

   8 votes

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   0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thank you for your valuable feedback. We've now implemented this feature and is available on your account. Scorecard answers can also include N/A as an option.

   Mark Lawrence Cristobal supported this idea  ·  Jul 25, 2025

9. Allow RC App Mobile To Be Used as EndPoint of Max Agent

   3 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark Lawrence Cristobal supported this idea  ·  Jul 24, 2025

10. RingCentral University

    8 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence Cristobal supported this idea  ·  Jul 24, 2025

11. Copying an alphanumeric value from Engage Digital should not automatically format it as a phone number or trigger click-to-dial functionalit

    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Mark Lawrence Cristobal supported this idea  ·  Jul 24, 2025

12. 911 through RingCentral

    6 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Mark Lawrence Cristobal supported this idea  ·  Jul 23, 2025

13. Survey & Feedback after calls

    11 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence Cristobal supported this idea  ·  Jun 24, 2025

14. Allow users to speak their name into every callback

    9 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence Cristobal supported this idea  ·  Jun 12, 2025

15. Allow Voicemail Greetings Update Without Enabling Call Handling Permission

    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Lawrence Cristobal supported this idea  ·  Jun 11, 2025

16. Feature Request: Enable Toll-Free to Toll-Free Call Support

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence Cristobal supported this idea  ·  Jun 11, 2025

17. Case Severity

    8 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence Cristobal shared this idea  ·  Jun 11, 2025

18. Feature Request – RingCX Queue Templates for General Settings and Queue Events

    5 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mark Lawrence Cristobal supported this idea  ·  May 14, 2025

19. Increase Number on a Campaign

    11 votes

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    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Mark Lawrence Cristobal supported this idea  ·  Apr 30, 2025

20. Bulk deletion of voicemails in the queue for Max Agent users.

    3 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Mark Lawrence Cristobal supported this idea  ·  Apr 22, 2025