Settings and activity

155 results found

1. Allow customers to self-service set up CCRN's in Service Web

   3 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Mark Lawrence supported this idea  ·  Jul 10, 2024

2. Export all the limited extensions from the Admin portal to the Standard address book (Contact Center).

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Jul 9, 2024

3. Admin Portal User Activation without Email Dependency

   18 votes

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   2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Jul 8, 2024

4. Report that shows user Call Recording Status & Permissions

   4 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Jul 4, 2024

5. Bulk upload for hotdesking

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Jul 4, 2024

6. retrieve the settings if the user was deleted accidentally.

   5 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Jul 3, 2024

7. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

   40 votes

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   Planned  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Jul 3, 2024

8. Presence sync bidirectional visual delay

   34 votes

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   New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Jul 1, 2024

9. SMS - Automatic Reply/ Out of Office Message

   23 votes

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   4 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Jun 27, 2024

10. Stop calls from coming when you are already in a call queue call

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jun 27, 2024

11. Feature Request: Super Admin Self-Service Contact Center Routing Change

    22 votes

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    2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jun 26, 2024

12. Ability to allow a third-party member to listen to call recordings without sharing the recordings.

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jun 24, 2024

13. Internal Call Only for Contact Center

    5 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jun 24, 2024

14. admin to change profile picture

    10 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jun 21, 2024

15. Apply Key Template for limited extension

    6 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jun 20, 2024

16. Roles & Permissions -- Allow Call Recording Access To Specific Site Only

    31 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jun 18, 2024

17. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    167 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jun 13, 2024

18. analytics retention policy

    67 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jun 13, 2024

19. Shared Fax with Designated Inboxes

    2 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jun 4, 2024

20. Voice & messaging encryption

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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    Mark Lawrence supported this idea  ·  Jun 4, 2024