Settings and activity

167 results found

1. Real Time Inbound dashboard widget - Need to include Callback request count

   14 votes

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   Implemented  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Aug 6, 2024

2. User extensions groups Ring All

   3 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Aug 2, 2024

3. Historical Dashboard Report Schedule

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   7 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Jul 31, 2024

4. Option to configure the RingCentral Pulse for Contact Center like a desk phone.

   2 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Jul 30, 2024

5. Call controls for RingCX calls with desk phone pairing

   69 votes

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   Planned  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Jul 30, 2024

6. Anonymous inbound caller ID

   7 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Jul 29, 2024

7. RingCentral dial pad shortcut

   8 votes

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   0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Jul 25, 2024

8. Toll Free number as Caller ID in Japan

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Jul 23, 2024

9. Audit Trail Scheduled Reporting

   11 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Jul 19, 2024

10. enhancement on the robocall mitigation feature

    45 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jul 19, 2024

11. Press a key/button and call routes directly to that call queue's specified voicemail

    19 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jul 13, 2024

12. Stop Super Admins to enable the check box "Message Tab Shown in Main Navigation"

    2 votes

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    New  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jul 13, 2024

13. Allow customers to self-service set up CCRN's in Service Web

    3 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jul 10, 2024

14. Export all the limited extensions from the Admin portal to the Standard address book (Contact Center).

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jul 9, 2024

15. Admin Portal User Activation without Email Dependency

    18 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jul 8, 2024

16. Report that shows user Call Recording Status & Permissions

    5 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jul 4, 2024

17. Bulk upload for hotdesking

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jul 4, 2024

18. retrieve the settings if the user was deleted accidentally.

    5 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jul 3, 2024

19. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

    42 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jul 3, 2024

20. Presence sync bidirectional visual delay

    34 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jul 1, 2024