Settings and activity

159 results found

1. Feature Request: Continuous Call Monitoring

   15 votes

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   1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Mar 13, 2024

2. Change number in Call handling settings

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   10 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Mar 11, 2024

3. Allow handling of multiple Call Queue calls

   116 votes

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   26 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Admins, learn how to set up this feature here!

   Mark Lawrence supported this idea  ·  Mar 6, 2024

4. Edit Number Details Of The External Phone Number Under Ring Settings

   3 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Mar 6, 2024

5. Engage Voice Call Recording

   6 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Mar 4, 2024

6. Suppress notifications to users when template changes are made or pushed

   25 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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7. Improve "Security Notice from RingCentral" Emails

   45 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. Call Wrap Up time set to 2 and 4 minutes

   25 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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9. Increase After call wrap-up time

   4 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Upload a video to texts (currently limited by size allowed in upload of MB)

    6 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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11. Forward a voicemail to a call queue voicemail

    54 votes

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    Future Consideration  ·  14 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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12. Allowing users to select group SMS recipient from the contact list instead of typing the phone number/name

    2 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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13. Shared SMS were multiple users can receive and send SMS on specific number

    1,445 votes

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    Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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14. Roles and Permissions Report

    5 votes

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    0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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15. Masking Customer's number while making phone calls

    4 votes

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    1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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16. Activity Logs capture - RingCentral Desktop/Mobile App

    15 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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17. The ability to disable ECM (Error correction mode)

    8 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. To be able to see and listen to other users' call recording as a Super Admin extension on the mobile app

    11 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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19. Security feature, Ability to enter a code before dial out from deskphones

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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