Settings and activity

167 results found

1. Assign custom company common fax cover sheet

   16 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  May 6, 2024

2. Increase Data Retention for Automatic Call recording (Data Retention Policy)

   178 votes

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   Under Review  ·  26 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  May 2, 2024

3. Run Reports for users synced in RingCentral And Microsoft Teams

   14 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Apr 16, 2024

4. Allow Administrator to disable "Auto-answer call" feature

   122 votes

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   14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is available! Learn more here.

   Mark Lawrence supported this idea  ·  Apr 12, 2024

5. Allow Manual calls only for internal calls

   4 votes

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   0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Apr 10, 2024

6. Fax report

   30 votes

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Apr 8, 2024

7. Show DND status on Desk phone for colleagues to know.

   65 votes

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   Future Consideration  ·  8 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Apr 3, 2024

8. Set a specific 2-digit speed dial for a 4-digit extension when using the intercom

   10 votes

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   0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Mar 14, 2024

9. Feature Request: Continuous Call Monitoring

   16 votes

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   1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Mar 13, 2024

10. Change number in Call handling settings

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    10 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Mar 11, 2024

11. Allow handling of multiple Call Queue calls

    116 votes

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    26 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Admins, learn how to set up this feature here!

    Mark Lawrence supported this idea  ·  Mar 6, 2024

12. Edit Number Details Of The External Phone Number Under Ring Settings

    3 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Mar 6, 2024

13. Engage Voice Call Recording

    6 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Mar 4, 2024

14. Suppress notifications to users when template changes are made or pushed

    25 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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15. Improve "Security Notice from RingCentral" Emails

    45 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. Call Wrap Up time set to 2 and 4 minutes

    25 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. Increase After call wrap-up time

    4 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Upload a video to texts (currently limited by size allowed in upload of MB)

    6 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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19. Forward a voicemail to a call queue voicemail

    61 votes

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    Future Consideration  ·  15 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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20. Allowing users to select group SMS recipient from the contact list instead of typing the phone number/name

    2 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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