Settings and activity

22 results found

1. Outlook Contact Sync with Subfolders

   39 votes

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   Future Consideration  ·  5 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Tyler supported this idea  ·  Oct 31, 2025

2. Temporary Numbers assigned to Contact Center cannot be redirected.

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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   Tyler supported this idea  ·  Oct 14, 2025

3. Allow BOTH First and Last name for Dial by Name directory

   15 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Tyler supported this idea  ·  Oct 8, 2025

4. UC Voicemail should have AI capabilities

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Tyler supported this idea  ·  Oct 5, 2025
   Tyler shared this idea  ·  Oct 3, 2025

5. Allow Use of any Number as Caller ID by Any User from Any Site

   40 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Tyler supported this idea  ·  Sep 24, 2025

6. Allow a custom rule to change call handling between internal and external calls

   21 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Tyler supported this idea  ·  Sep 24, 2025

7. Enhance IVR configuration to customize timeout conditions including how many times to repeat announcement

   32 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Tyler supported this idea  ·  Sep 24, 2025

8. entering a phone number with alphabetic characters in the app should resolve to a telephone number

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   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Tyler supported this idea  ·  Sep 8, 2025

9. Allow Blocking Outbound Calls by Number

   166 votes

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   Under Review  ·  31 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Tyler supported this idea  ·  May 14, 2025

10. Timeout feature in IVR Menu

    17 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Tyler supported this idea  ·  Jan 27, 2025

11. Company Cloud Recording File List

    4 votes

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    1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Tyler supported this idea  ·  May 6, 2024

12. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    655 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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13. Simple transfer of iPhone contacts to RingCentral app

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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14. The RC mobile app should have a Wi-Fi only option

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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15. Zero Out to be based on individual users instead of on company level.

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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16. Message-Only Extensions should have a schedule

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. More efficient way to transfer to VM using the phone

    14 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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18. Maximum caller wait time in queue should include 45 secs

    14 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Configuring Dial-By-Name Directory Extensions at the Site Level

    65 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Include SMS on export data fields

    69 votes

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    Under Review  ·  16 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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