Settings and activity

12 results found

1. Ability to cancel or extend after call wrap

   66 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   AdminSara (Sr. Enablement Manager, RingCentral) supported this idea  ·  Oct 24, 2025

2. Wrap Time / After Contact Work

   60 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   AdminSara (Sr. Enablement Manager, RingCentral) supported this idea  ·  Oct 24, 2025

3. schedule

   8 votes

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   New  ·  2 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   AdminSara (Sr. Enablement Manager, RingCentral) supported this idea  ·  Aug 29, 2025

4. Starred/Flagged Comments and Q&A Questions

   2 votes

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   New  ·  0 comments  ·  Events & Video » RingCentral Events  ·  Delete…  ·  Admin →
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   AdminSara (Sr. Enablement Manager, RingCentral) shared this idea  ·  Aug 6, 2025

5. Presence sync when in events with Ring EX

   2 votes

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   0 comments  ·  Events & Video » RingCentral Events  ·  Delete…  ·  Admin →
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   AdminSara (Sr. Enablement Manager, RingCentral) supported this idea  ·  Aug 6, 2025

6. Support for accented characters in dialer

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   11 votes

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   1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   AdminSara (Sr. Enablement Manager, RingCentral) supported this idea  ·  Jun 13, 2024

7. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   655 votes

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   Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   AdminSara (Sr. Enablement Manager, RingCentral) supported this idea  ·  May 14, 2024

8. Allow more than 10 people on a group SMS

   58 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   AdminSara (Sr. Enablement Manager, RingCentral) supported this idea  ·  Apr 11, 2024

9. dscp tagging

   4 votes

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   0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   AdminSara (Sr. Enablement Manager, RingCentral) supported this idea  ·  Apr 11, 2024

10. View available/ export a list of extensions within the client tenant

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. Audit Trail Enhancements

    267 votes

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    71 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    
    

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

12. Allow admin management of virtual background feature for meetings

    36 votes

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    Under Review  ·  3 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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