Settings and activity
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What issues does this solve?
This feature addresses the problem of unauthorized access to contact information by restricting visibility to designated teams only. It ensures that sensitive or specific contacts are only viewable by the appropriate team members, preventing other users from accessing information that should be restricted.
How will this feature enhance customer processes?
The feature streamlines access to contact information by providing a centralized and easily accessible directory tailored to each Line of Business (LOB) or team. This organization simplifies the process of locating and managing client contacts, improving efficiency and focus for users.
Who will benefit from this feature?
Call Queue Team Managers and accounts using the RingEX Platform will benefit significantly. It will facilitate better management of contacts for constant or resident clients, ensuring that team members have immediate and appropriate access to relevant information.
How should it work?
An admin or authorized user with the appropriate permissions can create a Directory.
The Directory should include an option to assign visibility to a specific Call Queue.
Once assigned, members of the Call Queue will have access to the Directory's contents.
If a user is removed from the Call Queue, their access to the Directory will be revoked, and similarly, any new additions to the Call Queue will gain visibility to the Directory.
This structured approach ensures that only the relevant team members have access to specific contact information, aligning with security and operational requirements.