Settings and activity

43 results found

1. RingSense Trackers and Tags being customized per department/team or user.

   18 votes

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thank you for your feedback! We’re happy to share that this feature is planned and will be available to your account by the end of this quarter.

   We appreciate your patience and continued support as we work to bring this enhancement to you soon.

   Rob Lindeman supported this idea  ·  Nov 25, 2024

2. Assign Scorecards based on Team/Individual

   9 votes

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   RingSense has added support to assign scorecards to specific teams; call types; duration; source etc. These filters can be used for precise targeting of a scorecard.

   You can find the details in the release notes - https://support.ringcentral.com/release-notes/ringsense.html

   and the support website - https://support.ringcentral.com/article-v2/Creating-and-managing-scorecards-in-RingSense.html?brand=RingCentral&product=RingSense&language=en_US

   Additionally, you can see the criteria while creating a new scorecard or editing an existing one as shown in the attached screenshot

   Rob Lindeman supported this idea  ·  Nov 25, 2024

3. Separate call recording announcements for internal and external calls

   31 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Rob Lindeman supported this idea  ·  Nov 25, 2024

4. Add Call Queue Pickup to Mobile App

   10 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Rob Lindeman supported this idea  ·  Nov 6, 2024

5. add HUD feature to apple iphone app.

   122 votes

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   Under Review  ·  25 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Rob Lindeman supported this idea  ·  Nov 6, 2024

6. Ability to assign multiple reporting managers to a member/team

   8 votes

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   Implemented  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Rob Lindeman supported this idea  ·  Oct 29, 2024

7. Auto-Assign Managers in RingSense

   2 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Rob Lindeman shared this idea  ·  Sep 4, 2024

8. RingSense Automatic User Provisioning

   1 vote

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Edit…  ·  Delete…  ·  Admin →
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   Rob Lindeman shared this idea  ·  Sep 4, 2024

9. RingSense: Payment/Plan Option to extend 1yr Call Retention

   33 votes

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   Under Review  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Rob Lindeman supported this idea  ·  Jul 16, 2024

10. Presence Ring/No Ring option for each key

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Rob Lindeman supported this idea  ·  Mar 27, 2024

11. Differentiating Ring Tone for Incoming Calls

    117 votes

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    Planned  ·  22 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Allow separation of direct voicemail notification and shared voicemail notification.

    20 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. Allow Co-Host to manage Breakout Rooms

    19 votes

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    Future Consideration  ·  2 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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14. Allow Blocking Outbound Calls by Number

    178 votes

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    Under Review  ·  33 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Rob Lindeman supported this idea  ·  Oct 14, 2024

15. Voicemail-to-text to capture multiple languages concurrently

    22 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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16. Account-Wide Holiday Settings and/or Holiday Templates

    244 votes

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    27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

17. Turn Off Extension Dialing Options

    64 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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18. Display assigned extension number on phone screen

    37 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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19. Consistently list Emergency Response Locations in User Download

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Set Intercom Feature In Bulk.

    64 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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