Settings and activity

43 results found

1. IVR External Transfer Key Press Description Field

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   New  ·  2 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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   Rob commented  ·  Oct 14, 2025  ·  Edit…  ·  Delete…

   This would be a helpful addition to RingEX's IVR settings for multiple RC customers - could work similarly to how custom rules/speed dials can be given custom names/labels?

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   Rob supported this idea  ·  Oct 14, 2025

2. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

   69 votes

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   Future Consideration  ·  14 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Aug 25, 2025

3. Call Monitoring an extension indefinitely, through all calls/call attempts. -Not just one call at a time...

   10 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  May 21, 2025

4. Block all Outside Incoming Calls

   16 votes

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Apr 11, 2025

5. Request for customizable Welcome messages

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Apr 11, 2025

6. Move from generic email profile to existing or new Customer Profile

   28 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Mar 19, 2025

7. Ability to exclude internal calls from automatic call recording

   43 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Mar 12, 2025

8. Apply Template Scheduler

   14 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Mar 12, 2025

9. Default Enable Queue Call Recording Settings

   1 vote

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Rob shared this idea  ·  Feb 28, 2025

10. Enable Call Recording by default when adding new users when Automatic Call Recording is active on the account

    12 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Feb 28, 2025

11. Performance Report on read/unread Voicemails

    12 votes

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    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Feb 21, 2025

12. Allow All Contact Fields to be Searchable in the Glip/Jupiter/MVP App

    19 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Jan 31, 2025

13. change dial by directory default audio

    21 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Jan 16, 2025

14. Being able to change an agents status through the Real Time Dashboard

    19 votes

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    Implemented  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Jan 10, 2025

15. Need ability to move agents in between queues from phone app

    8 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Jan 10, 2025

16. Agents using Park groups

    4 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Jan 10, 2025

17. Ability to Restrict Call Log Reporting for Roles

    3 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Jan 7, 2025

18. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    75 votes

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    Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Nov 26, 2024

19. Automatic hold for warm transfers using integrated phone

    22 votes

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    Planned  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Nov 26, 2024

20. Remove my background noise

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    11 votes

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    4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Nov 26, 2024