Settings and activity

47 results found

1. Ability to set desk phone admin password through admin portal.

   17 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Iulia supported this idea  ·  Dec 18, 2024

2. Inqueue Callback: Changing Number Confirmation Prompt

   35 votes

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   New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Iulia supported this idea  ·  Dec 18, 2024

3. Multiple recipient for faxes and SMS

   110 votes

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   Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Iulia supported this idea  ·  Dec 18, 2024

4. Option for the user to choose the password set on their deskphone

   22 votes

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   New  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Iulia supported this idea  ·  Dec 18, 2024

5. Longer ring time for deskphone/softphone

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   16 votes

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   New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Iulia supported this idea  ·  Dec 18, 2024

6. Ringless Feature - Whereas advertisement of the company can be sent through voicemail (direct to voicemail) to their recipients.

   32 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Iulia supported this idea  ·  Dec 18, 2024

7. Disable Call recording announcement

   34 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Iulia supported this idea  ·  Dec 18, 2024

8. IVR Wait

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   14 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Iulia supported this idea  ·  Dec 18, 2024

9. Group > Call Queues > Overflow Group - Ring Simultaneously

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   16 votes

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   New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Iulia supported this idea  ·  Dec 18, 2024

10. Call Queue Wait Settings - wait time

    37 votes

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    New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Iulia supported this idea  ·  Dec 18, 2024

11. Feature Add: Being able to receive codes from Verification short codes

    27 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Iulia supported this idea  ·  Dec 18, 2024

12. HUD List Vertical Format vs Horizontal Format option

    29 votes

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    New  ·  7 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Iulia supported this idea  ·  Dec 18, 2024

13. Allow poly phones to set call forward via the TUI (Telephone User Interface) to short extension

    20 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Not at all You must login first! Important You must login first! Critical You must login first!

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    Iulia supported this idea  ·  Dec 18, 2024

14. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    148 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Not at all You must login first! Important You must login first! Critical You must login first!

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    Iulia supported this idea  ·  Dec 18, 2024

15. Site specific directory, Hide the company directory from specific users only

    34 votes

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    3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Not at all You must login first! Important You must login first! Critical You must login first!

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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Our Product Manager for Apps is looking for customers to discuss their use cases for this feature with! If you're interested in having a discussion, please email ideas@ringcentral.com. Thank you.

    Iulia supported this idea  ·  Dec 18, 2024

16. Improve the overall expereince of National and International whitelisting

    51 votes

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    6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!

    Iulia supported this idea  ·  Dec 18, 2024

17. Disable "AI is taking notes" when on call

    43 votes

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    14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, we hear your feedback and understand this is a pain point. Our product team is currently exploring options to get this addressed. Thank you!

    Iulia supported this idea  ·  Dec 18, 2024

18. Show Toll-free minute usage in Service Web

    49 votes

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    New  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Iulia supported this idea  ·  Dec 18, 2024

19. Ability to dial out while there is an incoming call

    77 votes

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    Under Review  ·  18 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Iulia supported this idea  ·  Dec 18, 2024

20. Audit Trail Enhancements

    198 votes

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    61 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    
    

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Iulia supported this idea  ·  Dec 18, 2024