← RingCentral Ideas

Settings and activity

25 results found

  1. I want the ability to ignore calls coming in on a call queue

    51 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Bryan commented  · 

    Happy Birthday to this idea !
    2 years under review...

    An error occurred while saving the comment
    Bryan commented  · 

    Same for us, looks like harassment.

    We cannot configure double call on the CQ because of that !

    Bryan supported this idea  · 

  2. ability to silence calls coming from queue

    16 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Bryan commented  · 

    I totally with this. Ignore should be permanent for the actual call

    Bryan supported this idea  · 

  3. voice message management center

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Bryan supported this idea  · 

  4. The Ability to Use the Prompts Library on Extensions (not just IVRs)

    11 votes
    Future Consideration  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Bryan supported this idea  · 

  5. User(s) currently taking calls in call queue(s) should be notified for incoming calls

    11 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Bryan supported this idea  · 

  6. Call Queue status as a Banner similar to DND

    21 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Bryan supported this idea  · 

  7. Sort call queue members by name

    13 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Bryan supported this idea  · 

  8. Alert for Call Queue Voicemails in RingCentral App

    16 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Bryan supported this idea  · 

  9. Add Public Holidays into the Call Queue Schedule

    59 votes
    7 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Bryan supported this idea  · 

  10. ability to see who picked up an incoming call

    2 votes
    0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Bryan supported this idea  · 

  11. Remove "Please wait for the next available agent" greeting in call queue

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Bryan supported this idea  · 

  12. add one user to more than 5 call queues mailbox as co recipient

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Bryan supported this idea  · 

  13. Ability to identify existing customer

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Bryan supported this idea  · 

  14. Ring the members while in a call

    9 votes
    2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Bryan supported this idea  · 

  15. more members need access to VM boxes for call ques (only 15 now) co recepiants

    4 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Bryan supported this idea  · 
    An error occurred while saving the comment
    Bryan commented  · 

    Hello,

    It is very important for us.
    It doesn't seem normal to add up to 50 users in a CQ but not in the VM.

  16. The caller ID should be longer then 15 characters.

    12 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Bryan supported this idea  · 

  17. Shared Voicemails: Increase number of voicemail boxes per co-recipient

    60 votes
    Under Review  ·  14 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Bryan commented  · 

    In fact, very low limitation which can be a huge problem for us.
    It doesn't seem normal to add up to 50 users in a CQ but not in the VM.

    Bryan supported this idea  · 

  18. mute tone when dialing numbers

    4 votes
    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Bryan supported this idea  · 

  19. Have the option to use all numbers on the account as the outbound caller ID.

    15 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Bryan supported this idea  · 

  20. Add the ability to push custom rules for Call Queues to the call Queues template

    22 votes
    2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Bryan commented  · 

    +1 To Andrew, and an API feature to apply call queue templates would be great to.

    Bryan supported this idea  · 
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