Settings and activity

25 results found

1. I want the ability to ignore calls coming in on a call queue

   78 votes

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   Under Review  ·  17 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Bryan commented  ·  Mar 3, 2025  ·  Edit…  ·  Delete…

   Happy Birthday to this idea !
   2 years under review...

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   Bryan commented  ·  Nov 22, 2024  ·  Edit…  ·  Delete…

   Same for us, looks like harassment.

   We cannot configure double call on the CQ because of that !

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   Bryan supported this idea  ·  Oct 25, 2024

2. ability to silence calls coming from queue

   18 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Bryan commented  ·  Dec 18, 2024  ·  Edit…  ·  Delete…

   I totally with this. Ignore should be permanent for the actual call

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   Bryan supported this idea  ·  Dec 18, 2024

3. voice message management center

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Oct 25, 2024

4. The Ability to Use the Prompts Library on Extensions (not just IVRs)

   12 votes

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   Future Consideration  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Oct 25, 2024

5. User(s) currently taking calls in call queue(s) should be notified for incoming calls

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Oct 16, 2024

6. Call Queue status as a Banner similar to DND

   21 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Oct 16, 2024

7. Sort call queue members by name

   13 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Oct 16, 2024

8. Alert for Call Queue Voicemails in RingCentral App

   16 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Oct 16, 2024

9. Add Public Holidays into the Call Queue Schedule

   63 votes

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   8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This will be implemented in November 2024 as Call Queue Custom Rule Templates!

   Bryan supported this idea  ·  Oct 16, 2024

10. ability to see who picked up an incoming call

    2 votes

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    0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Oct 16, 2024

11. Remove "Please wait for the next available agent" greeting in call queue

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Oct 16, 2024

12. add one user to more than 5 call queues mailbox as co recipient

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Oct 16, 2024

13. Ability to identify existing customer

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Oct 16, 2024

14. Ring the members while in a call

    9 votes

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    2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Oct 16, 2024

15. more members need access to VM boxes for call ques (only 15 now) co recepiants

    7 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Sep 18, 2024
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    Bryan commented  ·  Jul 24, 2024  ·  Edit…  ·  Delete…

    Hello,

    It is very important for us.
    It doesn't seem normal to add up to 50 users in a CQ but not in the VM.

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16. The caller ID should be longer then 15 characters.

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Jul 24, 2024

17. Shared Voicemails: Increase number of voicemail boxes per co-recipient

    104 votes

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    Under Review  ·  26 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Bryan commented  ·  Jun 25, 2024  ·  Edit…  ·  Delete…

    In fact, very low limitation which can be a huge problem for us.
    It doesn't seem normal to add up to 50 users in a CQ but not in the VM.

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    Bryan supported this idea  ·  Jun 25, 2024

18. mute tone when dialing numbers

    4 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Jun 11, 2024

19. Have the option to use all numbers on the account as the outbound caller ID.

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  May 24, 2024

20. Add the ability to push custom rules for Call Queues to the call Queues template

    22 votes

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    2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Bryan commented  ·  May 24, 2024  ·  Edit…  ·  Delete…

    +1 To Andrew, and an API feature to apply call queue templates would be great to.

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    Bryan supported this idea  ·  Apr 12, 2024