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23 results found

  1. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

    49 votes

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    6 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Devie supported this idea  · 
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    Devie commented  · 

    Feature Idea SubmissionTitle: Exclude "Announcement Only" Custom Rules from Call Queue Missed MetricsDescription:
    Currently, when a Call Queue uses a Custom Rule set to "Play Announcement and Disconnect" (e.g., for staff training or emergency maintenance), every inbound call is logged as a "Missed Call" in Analytics and Call Log reports. This occurs because the system requires the call to hit the queue to trigger the rule, but since no agent is rung, it defaults to a missed status. Proposed Enhancement:
    Provide a toggle or backend logic that allows administrators to categorize calls handled by specific "Announcement Only" custom rules as "Handled by System" or "Information Provided" rather than "Missed/Abandoned." User Benefit:
    This would allow businesses to maintain accurate KPI reporting for their agents without manual data cleaning after scheduled downtime or training sessions.

    Reporting account UID 2045747021

  2. Preserve Agents’ extension as Caller ID for Internal Calls

    14 votes

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    Planned  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Devie shared this idea  · 

  3. Local bucket/connect based RingCX analytics report

    9 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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    Devie supported this idea  · 

  4. Auto Log Off an Agent feature

    7 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Devie supported this idea  · 

  5. Option to Select Designated Caller ID for Outbound Calls in RingCx SPOG

    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Devie supported this idea  · 

  6. Sync RingCentral Desktop Application With RingCX

    317 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Devie commented  · 

    Requesting account: Eminence Organic Skin Care

    Devie supported this idea  · 

  7. message data export

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Devie supported this idea  · 

  8. Mobile app as endpoint of RingCX

    34 votes

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    Under Review  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Devie supported this idea  · 

  9. desk phone label name

    5 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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    Devie commented  · 

    Requesting customer- Central Oregon Radiology Associates
    bulk configuration option within RingCentral to update the display on the Yealink deskhones.

    Devie supported this idea  · 

  10. Extend RingCX Call History View to 30 Days

    16 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Devie supported this idea  · 

  11. Configure Avaya J179 for more than 3-way conference calling.

    19 votes

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    New  ·  10 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Devie supported this idea  · 
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    Devie commented  · 

    Requesting account - Asian Pacific Health Care Venture, Inc.

  12. Reporting on Numbers Associated with a TCR Campaign

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Devie supported this idea  · 

  13. Enable SMS for UK numbers

    116 votes

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    Future Consideration  ·  36 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Devie supported this idea  · 

  14. Add The Ability To Send An Email For Answered Calls

    22 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Devie supported this idea  · 

  15. ACO Contact Center Voice chrome ext built.

    4 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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  16. Option to turn off Citrix Optimization by Default

    6 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Admin →
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  17. Comprehensive Report for List of All Users in the Account and Changes and Devices Information please

    20 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  18. Bulk Enable Users after Locked out by fail login attempts

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  19. Needs to have all of their fax extensions to be removed from their entire company's RC app chatroom

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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  20. Force Logout User from RC App

    21 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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